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This documentation supports the 20.02 version of BMC Service Level Management. To view an earlier version, select the version from the Product version menu.

Overview of dashboards


Dashboards provide a summarized view of agreement and service target information. You use them to see the general health of your agreements and quickly find potential or existing problems with agreements and service targets. Two main dashboards are shipped with BMC Service Level Management (BMC SLM):


Your administrator provides a link to the appropriate dashboard based on your role. To view dashboards on the web, you must have a compatible browser and a BMC Remedy AR System Flashboards license.

For more information about compatible browsers, see the Compatibility Matrix on the Product Availability and Compatibility page.

Warning

Note

If you are not able to view the dashboards, ensure that in Mid-Tier, the value of the CCS parameter flashboards.showgraphinflash is set to 2. For more information, see Modifying the config.properties file for flashboards.


Dashboard status icons

When you view dashboards on the web, icons indicate the status of a service target or agreement:

  • For service targets, a green check mark icon indicates that a service is met and is available for further action. A yellow or red icon indicates that a service was missed or unavailable.
  • For agreements, a green check mark icon indicates that an agreement is in compliance. A red and yellow icon indicates that the agreement is at risk or was breached and needs urgent attention.

Dashboard status icons

 


 

Warning

Note

Goal-type definition updates are applied differently to different service target types. Updates to goal types for performance-monitoring, CI Outage, and availability service targets are not applied to service target measurements and dashboard displays. For request-based service targets, only new measurement records have goal type updates applied.

 

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BMC Service Level Management 20.02