This documentation supports the 20.02 version of BMC Service Level Management. To view an earlier version, select the version from the Product version menu.

20.02 enhancements

This section contains information about enhancements in version 20.02 of BMC Service Level Management. 

The feature enhancements delivered in 19.11 BMC Helix ITSM (SaaS-only) release are also available in the Remedy 20.02 release. 

For more information, see Remedy IT Service Management Suite enhancements.

Related topics

Downloading the installation files

Known-and-corrected-issues

Release-notes-and-notices

BMC Service Level Management enhancements

For the Remedy IT Service Management Suite enhancements, see Remedy IT Service Management Suite enhancements.

What else changed in this release

There are changes to the out-of-the-box objects. For a complete list of modified objects, see List of objects modified in 20.02

 

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