Agreements worksheet

• Title
• Description
• Expiration date
• Reviewers
• Notification date
• Type of agreement (select one):
  • Service level agreement
  • Operational level agreement)
  • Underpinning contract
• Business Service--The business service to which the agreement relates. All service targets related to the agreement will inherit this business service.

The performance target used to track how well the service organization is performing since the effective date of the SLA. Compliance target____percent Define the level at which you consider the compliance target to be At Risk. Compliance target At Risk____percent

Periodic review periods: smaller periods of time over which performance is also monitored and reviewed; for example, daily, weekly, monthly, or quarterly. Periodic review periods: (1) ___________________________________________________________________________ (2) ___________________________________________________________________________ (3) ___________________________________________________________________________ (4) ___________________________________________________________________________

Determine the penalties for missed compliance targets and the rewards for meeting or exceeding these targets. Use the following table to complete the penalties and rewards information.