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This documentation supports the 20.02 version of BMC Service Level Management. To view an earlier version, select the version from the Product version menu.

Planning to use BMC Service Level Management

To set the service levels, you need to understand the business needs, objectives of your organization. You need to identify the stakeholders of your organization and so on. 

The following topics describe how to plan for managing service levels:


 

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BMC Service Level Management 20.02