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This documentation supports the 20.02 version of BMC Service Level Management. To view an earlier version, select the version from the Product version menu.

Scenario - Calbro Services top-down approach to managing service levels

Following the top-down approach, this scenario uses the information from Calbro Services to begin designing and documenting a plan. This scenario uses the Calbro Services sample data that is available with BMC Service Level Management 7.5.00 and later.

 

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BMC Service Level Management 20.02