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This documentation supports the 20.02 version of BMC Service Level Management. To view an earlier version, select the version from the Product version menu.

Service level administrator role requirements

The service level administrator role should be filled by a dedicated specialist of the service management group. The service level administrator's primary function is to maintain the BMC Service Level Management (BMC SLM) with information from the service catalog.

The skills required to be successful in this position include:

  • Understands all services provided by the service provider organization
  • Understands the service management processes
  • Understands the procedures for managing service levels
  • Uses BMC SLM to fulfill the role of service level administrator


 

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BMC Service Level Management 20.02