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Information
This documentation supports the 20.02 version of BMC Service Level Management.To view an earlier version, select the version from the Product version menu.
Using BMC SLM with BMC Service Request Management
If you have BMC Service Request Management installed, you can create service targets from within BMC Service Request Management. You can set goals and monitor service requests to make sure that the correct level of service is being provided. You can set optional milestones and related actions to ensure that the goals are met. For more information, see Defining service targets for an SRD.
Additionally, you can also view the BMC Service Level Management (BMC SLM) status of service requests using the service request form.
