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This documentation supports the 20.02 version of BMC Service Level Management. To view an earlier version, select the version from the Product version menu.

Using BMC SLM with BMC Service Desk Incident Management

You can create service targets and relate them to an incident request to set goals and track the level of service for the incident. You can view the service target within the Remedy Service Desk: Incident Management application.

 

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BMC Service Level Management 20.02