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This documentation supports the 20.02 version of BMC Service Level Management. To view an earlier version, select the version from the Product version menu.

Viewing service targets in BMC Change Management

You can view service targets that have been attached to change requests. This allows you to see whether the service target has been met, missed, or is in a warning state.

To view service targets related to a change request

  1. Log on to the Change Management Console and or open the relevant change request.
    SLM Status is displayed on the Change Request form.
  2. Depending on the SLM Status, click Details or the icon to display the SLM:Integration Dialog form.
    The colors on the status gauge on the SLM:Integration Dialog form show the current status of the selected service targets.

For more information on the status gauge icons, see Understanding-the-BMC-SLM-status-icons.
For information on the SLM:IntegrationDialog form, see Understanding-the-SLM-IntegrationDialog-form.

 

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BMC Service Level Management 20.02