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This documentation supports the 20.02 version of BMC Service Level Management. To view an earlier version, select the version from the Product version menu.

Viewing service targets related to a CI

You can view service targets that have been attached to a configuration item.

To view the unavailability information for a CI

  1. From the Asset Management Console showing the configuration items, click the configuration item that you want.
  2. Click View to display the CI Information form with details of the CI.
  3. Click the Outage tab.
     Details of the outages for that CI appear in the table.

To view a service target related to a CI outage

  1. In the CI Information form, select an outage from the list and click View.
     The Configuration Item Unavailability Information form shows details of the outage.
  2. On the CI Outage form, click the SLM tab.
     The related service targets and any milestones are shown in the table.
  3. Click on a service target or a milestone to view the details.


 

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BMC Service Level Management 20.02