Customizing published BMC Service Level Management web services

BMC Service Level Management (BMC SLM) web services require a web services client and use the SOAP protocol. The web services provide Get operations to retrieve data for reporting. You can customize these published web services to meet your business requirements.

The following web services are provided:

SLA compliance status
Service targets list based on goal
Service targets related to agreement
Contracts related to agreement

The following table provides details of BMC SLM SLM_SLAList_ComplianceStatus web service.

Name	SLM_SLAList_ComplianceStatus
Form	SLM: SLACompliance
Operation	Compliance Status (Get)
Request parameters	SLA Name (String) Review Period (Selection)
Response parameters	Compliance Status SLA Name Impact Cost Penalty/Reward Met Percent Performance Goal Review Period
Qualification	SLAName' = XPATH(/ROOT/@SLAName) AND 'EventFrequency' = XPATH(/ROOT/@ReviewPeriod) AND 'MeasurementDone' = "No"

The following table provides details of BMC SLM SLM_SLAList_ComplianceStatus web service.

Name	SLM_SLAList_ComplianceStatus
Form	SLM: SLACompliance
Operation	AgreementList (Get)
Request parameters	Compliance Status (Selection) Start Time (Date Time) End Time (Date Time)
Response parameters	List of Agreements with SLA Name Met Percent Compliance Target Compliance Met Compliance Status
Qualification	ComplianceStatus' = XPATH(/ROOT/@ComplianceStatus) AND ( 'CalculateNowDateTime' >= XPATH(/ROOT/@StartTime) AND 'CalculateNowDateTime' <= XPATH(/ROOT/@EndTime) ) AND 'MeasurementDone' = "No"

The following table provides details of BMC SLM SLM_Relatedservice targetList web service.

Name	SLM_Relatedservice targetList
Form	SLM:SLAComplianceHistory
Operation	Relatedservice targetList (Get)
Request parameters	SLA Name (String) Review Period (Selection)
Response parameters	List of Service Targets with service target Name service targetPeriodStatus GoalType Met Percent Performance Goal Review Period SLAName SLA ID
Qualification	SLAName' = XPATH(/ROOT/@SLAName) AND 'EventFrequency' = XPATH(/ROOT/@ReviewPeriod) AND 'MeasurementDone' = "No"

The following table provides details of BMC SLM SLM_service targetListbasedonGoal web service.

Name	SLM_service targetListbasedonGoal
Form	SLM: Measurement
Operation	service targetList (Get)
Request parameters	Goal Status (Selection) Start Time (Date Time) End Time (Date Time)
Response parameters	List of Measurement Records with service target Name service target ID Status Goal Type Ticket ID/Asset ID
Qualification	MeasurementStatus' = XPATH(/ROOT/@MeasurementStatus) AND ('OverallStartTime' >= XPATH(/ROOT/@StartTime) AND 'OverallStartTime' <= XPATH(/ROOT/@EndTime) ) AND 'MeasurementDone' = "No" AND 'Lastservice targetMeasurement' = "Yes"

The following table provides details of BMC SLM SLM_service targetListbasedonGoal web service.

Name	SLM_service targetListbasedonGoal
Form	SLM: Measurement
Operation	service targetstatus(Get)
Request parameters	service target Name (String) Start Time (Date Time) End Time (Date Time)
Response parameters	List of Measurement Records with service target Name service target ID Measurement Status
Qualification	'service targetTitle' = XPATH(/ROOT/@service targetName) AND ('OverallStartTime' >= XPATH(/ROOT/@StartTime) AND 'OverallStartTime' <= XPATH(/ROOT/@EndTime) ) AND 'MeasurementDone' = "No" AND 'Lastservice targetMeasurement' = "Yes"

The following table provides details of BMC SLM SLM_service targetListbasedonGoal web service.

Name	SLM_service targetListbasedonGoal
Form	SLM: Measurement
Operation	MeasurementList (Get)
Request parameters	service target Name (String) Start Time (Date Time) End Time (Date Time)
Response parameters	List of Measurement Records with service target Name service target ID Status Goal Type Ticket ID/Asset ID
Qualification	'service targetTitle' = XPATH(/ROOT/@service targetName) AND ('OverallStopTime' >= XPATH(/ROOT/@StartTime) AND 'OverallStopTime' <= XPATH(/ROOT/@EndTime) ) AND 'MeasurementDone' = "No"

The following table provides details of BMC SLM SLM_ContractRelatedSLAs web service.

Name	SLM_ContractRelatedSLAs
Form	SLM:SLAComplianceConstract_Join
Operation	AgreementList (Get)
Request parameters	Contract Name (String) Start Time (Date Time) End Time (Date Time)
Response parameters	List of related Agreements with Agreement Name Met Percent Compliance Status Goal Type SLA Type Contract Name Contract ID Contract Status and other Contract Details
Qualification	'InstanceName1' = XPATH(/ROOT/ContractName) AND ( 'CalculateNowDateTime' >= XPATH(/ROOT/StartTime) AND 'CalculateNowDateTime' <= XPATH(/ROOT/EndTime) ) AND 'MeasurementDone' = "No"

The following table provides details of BMC SLM SLM_ContractRelatedSLAs web service.

Name	SLM_ContractRelatedSLAs
Form	SLM:SLAComplianceConstract_Join
Operation	ContractList (Get)
Request parameters	Agreement Name (String) Start Time (Date Time) End Time (Date Time)
Response parameters	List of related Contracts with Contract Name Met Percent Compliance Status Goal Type SLA Type Agreement Name Contract ID Contract Status and other Contract Details
Qualification	'instanceName2' = XPATH(/ROOT/SLAName) AND ( 'CalculateNowDateTime' >= XPATH(/ROOT/StartTime) AND 'CalculateNowDateTime' <= XPATH(/ROOT/EndTime) ) AND 'MeasurementDone' = "No"

Customizing published BMC Service Level Management web services

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