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This documentation supports the 20.02 version of BMC Service Level Management. To view an earlier version, select the version from the Product version menu.

Status indicators for a single service target attached to a request

The following section describes status indicators for service targets attached to a request.


  • When the single service target changes status from Missed Goal to Detached, an escalation is triggered that updates the status indicator to green. The detached service target no longer counts towards the worst-case status.
  • When the single service target has a status of Missed, the service target cannot be detached because the measurement status is closed. The BMC Service Level Management (BMC SLM) status indicator remains red.
  • When the single service target has a status of Met, the service target cannot be detached because the measurement status is closed. The BMC SLM status indicator remains green.
  • When the single service target changes status from Warning to Detached, an escalation is triggered that changes the BMC SLM status indicator to green.
  • When the single service target changes status from In Process to Detached, the BMC SLM status indicator remains green.
  • When no service target is attached, the BMC SLM status indicator is gray.
Warning

Note

When you set the status of an SVT to Pending, the color of the status indicator changes to green, irrespective of the color that was set earlier.

 

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BMC Service Level Management 20.02