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This documentation supports the 20.02 version of BMC Service Level Management. To view an earlier version, select the version from the Product version menu.

SLM-Measurement form fields

For all types of service targets, the latest status of the service target measurement is available on the SLM:Measurement form. This form is used to track the state changes during the service target processing life cycle.

The significant fields on this form are:

Field name

Description

SVTInstanceID

Character field that uniquely identifies the service target that is being used to track this ticket.

SLMId

Character field that uniquely identifies the service target that is being used to track this ticket, as seen on the definition of the service target, such as SLM00100.

ApplicationInstanceID

Character field that uniquely identifies the ticket that is being tracked.

SLA Group

This field under the General tab determines which service target group to which the Measurement record belongs.

OverallStartTime

The Start Time from the found Measurement record.

UpElapsedTime

Time that the service target has been tracked as Up. This is the time that is counted towards the time spent working on the ticket for this service target.

UpTime

Final accumulated time spent on the ticket.

GoalSchedGoalTime

Goal of the service target.

MeasurementStatus

Status of the service target.

For a request-based service target, status values are:

  • Attached—When a service target is attached to a ticket.
  • In Process—When Measurement Start condition is met on the ticket.
  • Pending—When the Measurement Exclude condition is met. The time in this state is excluded from the final overall elapsed time calculation.
  • Missed Goal—When the service target Due datetime has passed, but the Stop qualification is not met.
  • Met—When the Measurement Stop qualification is met and the UpElapsedTime is less than or equal to the GoalSchedGoalTime.
  • Missed—When the Measurement Stop qualification is met and the UpElapsedTime is greater than the GoalSchedGoalTime.
  • Detached—When the ticket is modified so that the terms and conditions of the service target no longer match the ticket.
  • Invalid—If the service target has been deleted, or wrong value populated in the ticket form, the value expected to match the configuration in the SLM:ConfigDataSource form.

 

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BMC Service Level Management 20.02