Milestone processing for availability service targets
Availability milestones execute based on calculation of the cumulative availability percentage or down time of assets stored in the SLM:Measurement form. There are three options for Availability milestones, based on which milestone can execute:
Availability milestone options | Description |
|---|---|
Availability Percentage | Condition based on the Available % field on the SLM:Measurement form that can be specified for the milestone to execute, for example, Available %' < 90. |
Down Count | Condition based on the Down Count field on the SLM:Measurement form that can be specified for the milestone to execute. |
Down Time | Condition based on the Down Time field on the SLM:Measurement form that can be specified for the milestone to execute. |
Each availability milestone generates one filter on the join form between the SLM:Measurement form and the application form. For example, SLM:ServiceRequest_SLA.