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This documentation supports the 20.02 version of BMC Service Level Management. To view an earlier version, select the version from the Product version menu.

Overview of the Application Administration Console

As the application administrator, you can configure BMC Service Level Management application settings that best meet your service level management needs. Before any of the general configuration tasks can be performed, the application administrator must be added to the Administrator permission group in the User form.

  
If you have installed other BMC Remedy ITSM applications, the Application Administration Console has two tabs:

  • Standard Configuration — This tab is not used to configure Service Level Management.
  • Custom Configuration — Service Level Management configuration tasks start on this tab.
Warning

Note

If you have not installed any BMC ITSM applications, the Application Administration Console has no tabs.

In the Application Settings list, items are displayed for BMC Service Level Management and any BMC Remedy ITSM applications you have installed. The subcategories listed under BMC Service Level Management allow you to go to all the configuration forms required to set up and maintain BMC Service Level Management. The forms are available only to BMC Remedy AR System administrators and BMC Remedy ITSM application administrators.

 

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BMC Service Level Management 20.02