This documentation supports the 20.02 version of BMC Service Level Management. To view an earlier version, select the version from the Product version menu.

Manually updating compliance data

You can manually update compliance data to activate compliance calculations. Compliance for each agreement is updated automatically at a certain frequency depending on the review periods tied to that agreement. For daily review periods, compliance is calculated every hour; for weekly review periods, every four hours; and for monthly and quarterly review periods, every day. If you need the compliance for specific agreements to be updated immediately (for example, if you are running a special report), you can select those agreements and trigger the compliance to be calculated again.

Related topics

Administering
Working-with-the-Application-Administration-Console

Types of data updates

Type of data update

Description

SLA compliance

When the measurement record is changed, the data that was collected for the SLA Compliance calculation must be gathered again to reflect the new values. If the measurement data change affects SLA Compliance records that are still open, the calculation does not use the SLA Compliance History records. For SLA Compliance records that are closed, the update of the data records does not happen immediately. It uses the same escalation as the daily review period scheduler that runs at five minutes after the hour.

Request-based

For updates to request-based data, the SLA Compliance calculation uses the measurement record's Stop Time to find the appropriate SLA Compliance record that counted it. The stop time is populated when the service target was completed. The SLA Compliance record is tagged and on the next hour, the data is updated. Milestones trigger on the update.

Availability

When you update availability data, the SLA Compliance records that use the time slot that you changed can use just a segment of that time.


Best practice
We recommend that you manually update compliance data, only if necessary.

To manually update compliance data

  1. From the Application Administration Console, choose Service Level Management > Configure Application Settings > Manual Update of SLA Compliance.
  2. Click Open to display the Update Performance Data form.
  3. Click Refresh to view performance data in a table.
  4. Select the agreements whose compliance data you want to recalculate.
  5. Click Update.



 

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