Configuring BMC SLM preferences

The Preferences configuration task allows you to define your preferences for BMC Service Level Management (SLM).

To configure SLM preferences

1. From the Application Administration Console, choose Service Level Management > Configure Application Settings > Preferences, and click Open.
2. On the SLM Configuration window, in the Daily Build Time field, select the date and time you want the daily builds to occur.
    The first rebuild takes place at the time and date you specify. All subsequent rebuilds occur at the same time every day.
3. In the SLM Engine area, do the following tasks:
   1. In the Logging field, click Yes to turn on the logging capability or No to turn it off.

   2. In the Size of Log File field, type the maximum size of the log.

      Warning

      Note

      The default 0 means that the size of the log file is unlimited.

   3. In the Location And Name Of File field, type the path and file name where you want the log file to be created.
   4. In the Polling Interval field, select the interval (in minutes) that you want to re-establish connection with the AR Server.
4. In the SLM Workflow area, do the following tasks:
   1. In the Block Unrestricted Searches box, click Yes if you want to block unrestricted searches.
   2. In the Service Target ID Prefix field, type the characters that you want as a prefix to the service target IDs. For example, SLM.
   3. In the Start Service Target ID From field, type the number from which you want the Service Target ID to start.
   4. In the Agreement ID Prefix field, type the characters that you want as a prefix to the agreement IDs.
   5. In the Start Agreement ID From field, type the number from which you want the Agreement ID to start.
   6. In the Service Target Wizard field, select Basic or Advanced.
       The Service Target creation wizard inherits the option that you set these default preferences.
5. In the AR Install Path area, do the following tasks:
   1. Type the AR install path for the MultiAR Server in the corresponding field.
   2. Click Yes or No to use the path you indicate for Import/Export/Delete.
6. In the SLM Import area, do the following tasks:
   1. Type the path for rik.exe in the corresponding field.
   2. Click Yes or No to use the path you indicated for rik.exe.
7. In the Default Email Template area, do the following tasks:
   1. In the Header Template field, select a predefined template from the list.
   2. In the Content Template field, select a predefined template from the list.
   3. In the Footer Template field, select a predefined template from the list.
8. In the Dashboard area, do the following tasks:
   1. In the MidTier field, type the path where the MidTier is installed.
   2. Click Yes if you want to view the current information on the customer dashboard. If you do not select this box, only the historical data will be displayed.
9. Click Save.