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This documentation supports the 20.02 version of BMC Service Level Management. To view an earlier version, select the version from the Product version menu.

Overview of templates

You can use templates for definitions that you use when creating agreements or service targets. You can create your own templates in the Application Administration Console or use those that are shipped with BMC Service Level Management (BMC SLM).

Templates are both a time saving device as well as a method of providing conformity to both the entire service target definition and the individual pieces that make up a service target. You can define templates for business schedules, cost schedules, measurement criteria, milestones and actions or use those that come as part of BMC SLM.

Using the service target wizard, you can create entire service target templates or edit one of the many service target templates to meet your business needs. These templates help you establish best practices for your environment while promoting reusability to reduce administrative costs.

Note the following points about templates:

  • Service target templates are maintained in an inactive state therefore no AR workflow or filters are created as a result of them being saved in the system. You can also copy or delete any service target templates you create in the console; however, those templates that are delivered with BMC SLM can only be deleted by users with the proper privileges.
  • Service target templates always remain in an "Enabled" state; therefore, you cannot change the status of a service target template.
  • Service target templates are only available for request-based service targets and do not act the same as other templates. Service target templates are copied to service targets that are created from them. Therefore, the following information does not apply to service target templates as they are always unlinked from the template.If you use a current template, and retain the selection of Link to this template, your template is linked to the template created by your administrator. You cannot modify the template in this tab and any changes made to this template in the Application Administration Console apply to your service target. To delete any links to this template so you can modify the contents for a specific agreement or service target, deselecting the Link to Template check box.

The following predefined templates are available:

  • Compliance review periods (daily, weekly, monthly, and quarterly)
  • Goals and costs
  • Measurement criteria
  • Milestones and associated actions
  • Conditions
  • Business entities

 

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BMC Service Level Management 20.02