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This documentation supports the 20.02 version of BMC Service Level Management. To view an earlier version, select the version from the Product version menu.

Configuring templates for action

The following steps describe how to configure templates for action.

Related topics

Administering
Working-with-templates

To configure templates for action

Action templates can be associated with milestone templates so that adding the Milestone template to the service target or agreement includes the associated action templates. Associations are not part of the template so if the association is modified, it does not affect the service target or agreement using the templates.

  1. From the Application Administration Console, choose Service Level Management > Configure Application Settings > Templates.
  2. Click Open to display the Configure Templates form.
  3. Select Show Templates For Action.
  4. Click Create.
  5. In the Create Action Template dialog box, select the milestone you want to create in the Used By list.
     You can select from Request-Based, Availability, PerfMonitoring, SLA Compliance, and BMC SIM (if installed).
  6. Select the application it is associated with in the Applies To menu.
  7. Select the Action Type you want to run.
     You can select from Set Value, Alert or Email, Pager or Run Process, Set Fields and Push Fields.
  8. Click OK to add the action template.

 

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BMC Service Level Management 20.02