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This documentation supports the 20.02 version of BMC Service Level Management. To view an earlier version, select the version from the Product version menu.

Creating business time segments

Time segments specify the hours or days when the system is operating (available) or not operating (unavailable). If the time segment is unavailable, measurements are not included in compliance calculations during these times. You can create a one-time segment or a recurring time segment.

The following are examples of time segments:

  • Support normal business hours (recurring time segment) — available 8:00 am to 5:00 pm Monday to Friday
  • Holiday (one-time segment) — unavailable on the 4th July 2007
  • Maintenance (recurring) — 12:00 am to 12:00 pm on Sunday
Warning

Note

Although 24x7 unavailability is an option, you should not need an unavailability 24x7 segment. Unavailable segments usually occur for holidays on specific dates.


To create a business time segment

  1. Open the Application Administration Console.
  2. Choose Service Level Management > Configure Business Time > Shared Entity/Segments.
  3. Click the Business Time Segment tab.
  4. Click Create to display and create the Business Time Segment form.

To edit a business time segment

  1. Open the Application Administration Console.
  2. Choose Service Level Management > Configure Business Time > Shared Entity/Segments.
  3. Click the Business Time Segment tab.
  4. Double click the Business Time segment entry that you want to edit. Alternatively, you can search for the Business Time segment entry by clicking Search from the top menu.

  5. Make the necessary changes and click Save.

    Warning

    Note

    You cannot edit a Business Time segment entry with Published status. To edit a Business Time segment entry with Published status, move the entry to Draft status and then edit it.

Where to go from here

You can either create an one-time segment or a recurring time segment:

 

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BMC Service Level Management 20.02