Skip to Content
Information
This documentation supports the 20.02 version of BMC Service Level Management. To view an earlier version, select the version from the Product version menu.

Creating a business entity

You define business entities by relating previously defined time segments to a named business entity. You can combine several time segments, such as holidays and maintenance periods, together in one business entity. You then add the business entity to a service target.

A business entity can be created for each group that requires different measurements. For example, the requester's group; entities for different levels of service such as Gold (7x24), Silver (5x12), and Bronze (5x8); and support groups in different time zones.

Related topics

Administering
Working-with-business-time-segments-and-entities

To create a business entity

  1. Open the Application Administration Console.
  2. Choose Service Level Management > Configure Business Time> Shared Entity Segments, and click Open.
     The Business Schedules form appears.
  3. In the Business Time Entity tab, click Create.
  4. In the Business Schedule Entity form, enter a name in the Title field.

  5. From the Status menu, select the status you want to be applied.
     You can select New, Enable, Disable, Pending, and Retired.

    Warning

    Important

    The menu on the service target shows the enabled entities only.

  6. Click Save to create a business schedule entity.
     You can relate business time segments you have already created to this business entity, or you can create new business time segments and relate them.

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*

BMC Service Level Management 20.02