Architecture
AR System architecture
Action Request System is a professional development environment that leverages the recommendations of the IT Infrastructure Library (ITIL). By using AR System, nonprogrammers can build powerful business workflow applications. Companies use AR System applications to track diverse items, such as stock trades, benefits data, inventory assets, spare parts, and order fulfillment. One of the most common uses of AR System is to automate internal service desks.
For more information about AR System architecture, see AR System architecture.
The following diagram shows AR System architecture:
BMC Helix Innovation Studio architecture
BMC Helix Innovation Studio helps you to build your own applications with the help of different designer consoles, deploy them for the end users of these applications, and manage or configure them. BMC Helix Innovation Studio helps you establish data requirements, expose fields for your user interface, and implement complex powerful business processes.
For more information about BMC Helix Innovation Studio architecture, see Digital Service application architecture
The following diagram shows BMC Helix Innovation Studio architecture:
BMC Helix Innovation Suite architecture
BMC Helix Innovation Suite consolidates all Service Management products on a single application environment that combines capabilities of BMC Helix Innovation Studio and Action Request System. This consolidation allows you to simplify your deployment architecture significantly and reduce operational costs considerably.
BMC Helix Innovation Suite provides:
- A shared database between BMC Helix Innovation Studio and AR System.
- A common Foundation data for applications that run on the BMC Helix Innovation Suite.
- The ability to interoperate between development tools.
For example, you can call a process defined by using BMC Helix Innovation Studio in AR System. The process is called by triggering a filter written in Developer Studio.
The following diagram shows BMC Helix Innovation Suite architecture:
BMC Helix Innovation Suite architecture consists of the following components:
Component | Description |
|---|---|
Shared database | A common database for BMC Helix Innovation Studio, AR System, and BMC Digital Workplace. |
Shared Foundation data | A common Foundation data for applications. |
BMC Helix Innovation Studio | A graphical user interface to develop and tailor applications or libraries. Use the designer tabs in BMC Helix Innovation Studio to create views, records, and business logic for an application or a library. |
BMC Helix Innovation Studio core services | A set of services that support the enterprise applications. The core services include:
|
BMC Helix Innovation Studio application | An application that consists of records, processes, and related objects that is built by using BMC Helix Innovation Studio. |
AR System core services | A set of services that add functionality such as approval process, assignment process to the environment. The core services include:
|
Developer Studio | An integrated development environment (IDE) for AR System applications. It provides a modern, powerful, and easy-to-use interface. |
BMC Helix ITSM applications | An application that consists of forms, workflow, and related objects that are built by using Developer Studio. The following applications are available on BMC Helix Innovation Suite: |
BMC Helix Innovation Studio custom applications | Custom applications built by using BMC Helix Innovation Suite. |
BMC Helix ITSM custom applications | Custom applications built by using Developer Studio. |
Architecture for BMC Helix Network Service Operations for Communication Service Providers
BMC Helix Network Service Operations for Communication Service Providers - extension is an application that is built on top of BMC Innovation Suite.
BMC Helix Network Service Operations for Communication Service Providers communicates with the external monitoring applications such as the Fault Management System and the Customer Care System by using multiple levels of REST APIs, which are of TMF 621 standards. The REST APIs, which are generic platform APIs and that are not exposed by the TMF are used to communicate with the Field Service Management applications. The UI layer and data layer is separated and they communicate by using the Innovation Suite APIs.
Additional capabilities, such as the Dynamic Service Model are provided by the ADE platform. These capabilities can communicate with the Resource Discovery by using REST APIs.
