BMC Helix Business Workflows 25.1
BMC Helix Business Workflows 25.1
BMC Helix Business Workflows is a cloud-native case management application for all lines of business. It provides services to employees in a scalable, managed, and automated way. Built on BMC Helix Innovation Suite, it provides the ability to create automated workflows without writing code and tailor the user interface to meet the organization's need.
Consult the following table for a list of notices and information about updates to BMC Helix Business Workflows.
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Related topics
The following updates have been added since the release of the space:
Version | Date | Summary | Reference |
|---|---|---|---|
| 25.1.02 | April 1, 2025 | Patch 2 for version 25.1 is available for SaaS subscribers. | 25-1-enhancements-and-patches |
| 25.1.01 | March 11, 2025 | Patch 1 for version 25.1 is available for on-premises customers. | 25-1-enhancements-and-patches |
| 25.1.01 | February 25, 2025 | Patch 1 for version 25.1 is available for SaaS subscribers. | 25-1-enhancements-and-patches |
25.1.00 | January 29, 2025 | Enhancements available in 25.1.00:
Issues that were corrected by 25.1.00 and issues that remain open
|
Introduction to BMC Helix Business WorkflowsThe following video (7:23) gives an overview of BMC Helix Business Workflows: https://youtu.be/QxhZUG01qHg | As a case business analyst, configure BMC Helix Business Workflows for your organization. | |
Configuring a line of business As a case business analyst, set up BMC Helix Business Workflows according to your line of business. | ||
Managing and developing knowledge articles As a knowledge coach, develop a knowledge base for case agents to access reference information easily.As an agent, create a knowledge article adding information that agents can use to resolve an existing issue, view information about different policies of your organization, and so on. | ||
As an agent, create a case by adding details about the user's issue or request. After the case is assigned, work on a user issue by adding related information, reviewing relevant knowledge articles, and taking actions to work on and resolve the issue or request. | Viewing dashboards and reports As an agent, view information about knowledge articles and progress of cases.As a case manager, view information about case performance, agents workload, service target status, efforts, and so on. |
As a case business analyst and administrator, set up roles and permissions, create templates, configure case approvals, set service targets, case assignments, define notifications, and so on for your organization. | Extending BMC Helix Business Workflows As a case business analyst, add custom data and custom processes to extend BMC Helix Business Workflows to meet your organization requirements. |
As an administrator, integrate BMC Helix Business Workflows application with third-party applications or other BMC applications. |
Developer Community | BMC Helix Communities | Developer Portal | Knowledge Base | Marketplace |
PDFs, videos, and API documentation Get a list of all the videos and a PDF version of the BMC Helix Business Workflows documentation. | See the documentation of products related to BMC Helix Business Workflows. |