This documentation supports the 25.1 version of BMC Helix Digital Workplace Basic and BMC Helix Digital Workplace Advanced. Icons distinguish capabilities available only for the Advanced and External license levels. For more information, see License types and features.To view an earlier version, select the version from the Product version menu.

BMC Helix Digital Workplace 25.1

BMC Helix Digital Workplace 25.1

BMC Helix Digital Workplace provides end users access to services, knowledge, and policies across lines of business such as IT, HR, Facilities, and more. End users can find what they need using their preferred device, from anywhere, at any time.

BMC Helix Digital Workplace provides administrators with straightforward, highly configurable ways to present the capabilities that end users need to be successful. They can easily customize the experience, via bundles, banners, virtual marketplaces, and more.

Release notes and notices Updated 03 Apr 2025

Learn what's new or changed in this space, including urgent issues, documentation updates, service packs, and fixes and patches.

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Related topics

Known-and-corrected-issues

Support-informationDigital Workplace Training & Certification

Date

Summary

Reference

April 1, 2025

Issues that were corrected in this patch and issues that remain open

Patch 2 for version 25.1 is available for SaaS customers.

25-1-enhancements-and-patches

March 11, 2025

Issues that were corrected in this patch and issues that remain open

Patch 1 for version 25.1 is available for on-premises customers.

February 25, 2025

Issues that were corrected in this patch and issues that remain open

Patch 1 for version 25.1 is available for SaaS customers.

25-1-enhancements-and-patches

February 20, 2025

January 29, 2025

Issues that were corrected in this patch and issues that remain open

Enhancements available in 25.1:

  • Configure skills for Employee Navigator to provide BMC HelixGPT capabilities.
  • Use the Employee Navigator to find your service health items.
  • Use images as inputs for BMC HelixGPT queries
  • Use voice input to get answers from BMC HelixGPT.
  • Use out-of-the-box sample skills and their prompts for multiple models supported by BMC HelixGPT.
  • Use BMC HelixGPT to find answers based on specific people attributes such as first name, last name, email ID, or company.
  • Create a search view page in BMC Helix Digital Workplace Studio.
  • Collect feedback from external users through surveys.
  • Select the language of email notifications.
  • Support for additional templates in the notification engine on BMC Helix Innovation Suite.
  • Use Cloud Action to connect to AWS Catalog.

December 3, 2024

  • Create custom email notifications by using the notification engine on BMC Helix Innovation Suite.
  • Leverage enhanced user interface for Active and Past events on the My Activity page.
  • Make BMC HelixGPT-powered Employee Navigator available on all end user console screens
  • BMC HelixGPT remembers context across a series of questions. 
  • Ask BMC HelixGPT to find your To-dos.
  • Provide feedback on BMC HelixGPT responses.
  • Post comments to Catalog-native requests from email notifications.
  • Approve the requests instantly through email notifications.
  • Create a service request for unresolved queries in BMC HelixGPT.
  • Allow collaborators to add more collaborators.
  • Support for Service Request Definitions (SRDs) migration to store additional information in flexible fields.
  • Migrate service request definitions with embedded Process Definition Templates (PDTs) from BMC Service Request Management to BMC Helix Digital Workplace Catalog.
  • Leverage external data in questionnaires by using a BMC Helix Innovation Studio process.
  • (Controlled availability customers only) View BMC HelixGPT responses in a card view for a better visual experience.

Click here to see the steps.

The BMC Documentation portal gives you the ability to generate PDF and Microsoft Word documents of single pages, and to create PDF exports of multiple pages in a space.  

Creating PDF and Word exports

You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.

To export to PDF or Word

  1. From the Tools menu in the upper-right, select a format:
    • Export to Word to export the current page to Word format
    • Export to PDF to export the current page or a set of pages to PDF
      Tools menu1.png

  2. If exporting to PDF, select what you want to export:

    • Only this page to export the current page
    • This page and its children to export a set of pages

    For example, selecting This page and its children from the home page exports the entire space to PDF.

 

 

Creating and managing the service catalog

Create catalog sections, service categories, services, bundles, and banners

Setting up and going live

Complete the deployment or post-deployment configurations to set up your system

Enabling self-service in an organization

Configure self-help resources, locations, and appointments

Administering

Set up users and groups, customize, enable features, send broadcasts, and more.

Integrating

Integrate with other products.

Troubleshooting

Resolve common issues or errors, review logs, or contact Support.

Product trials

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Communities

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Knowledge Base

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Videos

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Education

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PDFs and videos

Get a list of all the videos and a PDF version of the BMC Helix Digital Workplace documentation.

FAQ

Find answers to the most frequently asked questions about BMC Helix Digital Workplace.

Related documentation

See the documentation of products related to BMC Helix Digital Workplace.

 

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