BMC Helix Service Management Deployment 23.3.04

Perform a fresh installation by deploying container images of BMC Helix Innovation Suite, including BMC Helix ITSM, BMC Helix CMDB, BMC Helix Digital Workplace, BMC Helix ITSM: Smart IT, BMC Helix ITSM Insights, BMC Helix Multi-Cloud Broker, and other components.

Learn more about installation in the Deployment-overview.

Release notes and notices Updated 27 Apr 2025

Learn what’s new or changed for installation and deployment of BMC Helix Service Management 23.3.04, including new features, urgent issues, documentation updates, and fixes or patches.

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Date	Summary	Reference
March 27, 2025	Flash for Remote Code Execution Vulnerabilities in Ingress NGINX	Fix available for Remote Code Execution Vulnerabilities in Ingress NGINX CVE-2025-1097, CVE-2025-1098, CVE-2025-24514, and CVE-2025-1974
December 3, 2024	Enhancements available in 23.3.04: Use updated support for technology stack: Kubernetes version 1.30 OpenShift version 4.16 Nginx Ingress Controller versions 1.11.1 and 1.11.2 Helm versions 3.15 and 3.16 Support for the enterprise version of F5 NGINX Plus Ingress Controller Updated support for PostgreSQL and Microsoft SQL Server database versions Support for case-sensitive database Support for data security with key encryption key (KEK) Separate pods for Email Engine, plug-ins, and Reconciliation Engine Support for Microsoft SQL Server database in the database refresh pipeline Support for service mesh Optimize database performance by enabling RLS algorithms Support for Proxy server Additional products available for on-premises installation: BMC Helix Portfolio Management (HPM) BMC Helix Customer Service Management (CSM) BMC HelixGPT	22-1-enhancements-and-patches
May 10, 2024	Updates available in 23.3.01 Hotfix 2: This hotfix contains enhancements to improve the security within your on-premises environment.	22-1-enhancements-and-patches
March 22, 2024	Enhancements available in 23.3.01: Install BMC Helix Service Management in an air-gapped environment Simplify configurations and data replication by using the database refresh pipeline Improve BMC Helix Innovation Suite database performance by using a separate database for reporting Utilize updated support for technology stack: Kubernetes version 1.28 OpenShift version 4.14 Nginx Ingress Controller version 1.9.5 Helm chart version 3.14 Migrate Elasticsearch data to OpenSearch Install additional products for on-premises installation Use additional deployment size	22-1-enhancements-and-patches

Click here to see the steps.

The BMC Documentation portal gives you the ability to generate PDF exports of multiple pages in a space.

Creating PDF exports

You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.

To export to PDF

Click the Export icon in the upper-right.
From the Export menu, select PDF.
Follow the prompts for page selection and other options.
Click Export.

The release notes in this documentation are specific to deploying BMC Helix Service Management and other components by using container images. For complete release notes, refer to the product documentation of the respective component.

BMC Helix Containerization Community		Videos
Getting started See more		Planning Plan an installation based on recommended deployment architecture, best practices, sizing, and system requirements. See more
Installing Install the BMC Helix Innovation Suite platform and service management applications and perform initial system configuration. See more		Upgrading Upgrade the BMC Helix Innovation Suite platform and service management applications based on the latest system requirements and software. See more
Migrating Remedy on-premises to BMC Helix Service Management on-premises Migrate from Remedy on-premises to BMC Helix Service Management on-premises by performing a fresh installation of BMC Helix Service Management and migrating data. See more		Administering Customize and maintain your BMC Helix Service Management environment. See more
Troubleshooting Resolve common issues or errors, review logs, or contact Support. See more