Setting up and going live
Configuring BMC Helix ITSM and related settings
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Adding a private queue port number for Software License ManagementApplying system settingsConfiguring a default Mid Tier home pageConfiguring accent-insensitive search for a fieldConfiguring assignmentsConfiguring automatic creation of Digital Workplace Catalog service requests from fulfillment ticketConfiguring BMC Helix Knowledge Management by ComAround in BMC Helix ITSMConfiguring classic Smart IT on-screen fieldsConfiguring cost centersConfiguring date and time formatsConfiguring file attachmentsConfiguring flashboardsConfiguring notifications for people recordsConfiguring social collaborationConfiguring support group assignmentsConfiguring templatesConfiguring the appquery plugin for a private RPC server queueConfiguring the Distributed Server Option service for BMC Helix ITSMConfiguring ticket reviewCustomizing the out-of-the-box survey notification URLDefining an application administratorEnabling and configuring Service Context for BMC Helix ITSM applications
Configuring Email and notification settings
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Configuring default notification preferencesConfiguring email-based approvalsConfiguring notificationsConfiguring notifications for people recordsConfiguring the Email Rule EngineConfiguring the Notification EngineCreating and modifying company-specific excluded subjectsDisabling notificationsGuidelines for customizing notifications
Configuring the BMC Helix ITSM console
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Accessing the Application Administration Console
References for configuring BMC Helix ITSM applications
- Setting up and modifying Foundation data by using Application Administration Console
- Configuring BMC Service Request Management
- Setting up incident management
- Configuring Problem Management
- Configuring Change Management
- Configuring Release Management
- Getting started with BMC Service Level Management
- Configuring the Task Management System
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