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26.2 enhancement and patches

Review BMC Helix ITSM: Knowledge Management 26.2 enhancements for features that will benefit your organization and understand changes that might impact your users. 

Version

SaaS

On premises

Fixed issues

Updates and enhancements

26.2.00✅️ Known-and-corrected-issuesUpdates in BMC Helix ITSM

BMC applies upgrades as described in the BMC Helix Upgrade policy. BMC applies upgrades and patches during Maintenance windows.

26.2

Migrate knowledge articles to BMC Helix Innovation Suite Knowledge Management

Use the migration functionality to migrate knowledge articles from BMC Helix ITSM: Knowledge Management to BMC Helix Innovation Suite Knowledge Management (ISKM). If custom templates (knowledge sources) are used in BMC Helix ITSM: Knowledge Management, you must prepare equivalent templates in ISKM before initiating the migration. 

Migrating to ISKM centralizes knowledge on a modern repository, reducing duplicate and legacy content while improving access, maintenance, and readiness for future automation and AI capabilities.

For more information, see Migrating knowledge articles from BMC Helix ITSM: Knowledge Management.

migrate ISKM

 

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BMC Helix ITSM: Knowledge Management 26.2