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Release notes and notices

Learn what’s new or changed for BMC Helix ITSM: Knowledge Management version 26.2, including new features, urgent issues, documentation updates, and fixes or patches.

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Known-and-corrected-issues

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BMC Helix ITSM release notes

Date

Summary

Reference

April 22, 2026

Enhancements in 26.2 are:

  • Migrate knowledge articles to BMC Helix Innovation Suite Knowledge Management
26.2 enhancement and patches
March 2, 2026

Issues that were corrected by 26.1.01 and issues that remain open

Patch 1 for version 26.1 is available for SaaS customers.

Updates in BMC Helix ITSM
January 30, 2026

Enhancements in 26.1 are:

  • (Available for logged-in users only) Get help faster with DocuAssistant
26.1 enhancement and patches

 

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BMC Helix ITSM: Knowledge Management 26.2