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Warning
Helix documentation is moving from docs.bmc.com to docs.helixops.ai

Key pages will redirect to the new domain on May 26, 2026. However, some legacy documentation links will not be redirected. 

In-product help links might not work after migration as we transition and update them within the product.

For any queries, reach out to IX-Support@helixops.ai.

Information
This documentation supports the 21.3 and consecutive patch versions of Live Chat.To view an earlier version, select the version from the Product version menu.

Administering

Administrators configure some components of Live Chat by using the Live Chat Administration Console. This console contains options in the left navigation pane that administrators use to define system settings, create tools for agents, and set agent assignments. When you open the Live Chat Administration Console, the Chat Server Settings pane (under General Settings) appears by default.

An administrator can configure the following settings:


 

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Live Chat 21.3