This documentation supports the 22.1 version of BMC Helix Digital Workplace Basic and BMC Helix Digital Workplace Advanced. Icons distinguish capabilities available only for the Advanced and External license levels. For more information, see License-types-and-features.

Access from anywhere

End users can access BMC Helix Digital Workplace from a web browser on their desktop or laptop. If you use the BMC Helix Virtual Agent integration, end users do not have to open the BMC Helix Digital Workplace application. They can request services and check knowledge from Slack, SMS (text message), Microsoft Skype, or from BMC Helix Virtual Agent.

Omni-channel-workspace

Integrating in the BMC Helix Virtual Agent documentation.

Scenario: road warrior

Joe is travelling for the first time to the Boston office. At the airport, he wonders if his employee badge will work in the Boston office. Joe opens BMC Helix Digital Workplace on his smart phone. After a quick search, he finds an "employee badge office access" service request and submits it. In Boston, when he takes his phone out of airplane mode, Joe receives notification that his request has been resolved. At the office, he is able to swipe his badge and let himself in.

Scenario: self-service from Skype

The following scenario applies for DWP Advanced icon.pngBMC Helix Digital Workplace Advanced:

Mary spends much of her day on Skype, responding to queries from the team she supports. She needs WiFi access for a visiting customer, so she contacts the virtual agent on Skype and says, "Request guest WiFi." The virtual agent asks her a few questions, and soon she gets the credentials that she can give to the visiting customer. That evening, finishing work at home, Mary has problems connecting to the VPN. She contacts the virtual agent on Skype and says "Cannot connect to VPN." The virtual agent sends her a knowledge article. She follows the tips and connects to the VPN.


 

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