License types and features

BMC Helix Digital Workplace is available in four levels, with each level comprising a set of features and capabilities. This topic describes the BMC Helix Digital Workplace features and their availability for a level of BMC Helix Digital Workplace.

On-premises licensing information

Standard license entitlements, restrictions, and units of measurement in the BMC Helix IT Service Management Deployment documentation.

BMC Helix SaaS Services

For a monthly subscription fee, you receive web access to the BMC Helix services you purchase, with the following license options:

The following image shows the features with the BMC Helix Digital Workplace licenses.

License descriptions and entitlements are provided inBMC Helix Subscriber Information.

All features

Explore the features that help you, as an administrator, to enable and maintain BMC Helix Digital Workplace services; and to help your end users have a smooth interaction with BMC Helix Digital Workplace.

BMC Helix Digital Workplace features are divided into the following two categories:

End user features
Administrative features

End user features

End user features enrich and enhance your end-user experience. These features help your end users engage with BMC Helix Digital Workplace and receive personalized service.

Category	Description
Single Unified Experience	Sustained, compelling employee engagement with a simplified single portal and efficient service delivers optimized experience to create an efficient workplace.
Integrated self-service	Self-service empowers employees to solve problems, without submitting an incident or request a service.
Consumer-like experiences	Sleek and responsive interface optimized across any device provides a consumer-like shopping experience for employees anytime, anywhere, and on any device.
Unified Catalog	Unified enterprise service catalog behind a single pane of glass.
Promote Collaboration	Comprehensive approach that meets the demands of a hybrid, multi-generational workforce with differing needs for communication and collaboration.
Personalized User Experience	Personalized and intelligent end-user experience enabling self-service.
Business Approvals	Required authorization on a request before the request can move to the next step. Define approvals and associate approvers or groups to approve or reject.
Other	Additional features including data service views and privacy protection.

Tip

To view the feature entitlements for a license type, in the filtration pane, apply the filter on the license type column, and then hide the columns for the other license types:
1. Select either the ✅️ symbol or the ❌️ symbol in the filter column.
2. In the Hide columns field, select the columns for the other license types.

Click the (Back-to-the-list) link to go back to the list of feature categories.
To export the table or the filtered results, click the gear icon in the filtration pane and select the option to export the table to a PDF, a CSV, or a Word file. You can choose to print the table.

Administrative features

Explore the features that help you as an administrator to maintain the BMC Helix Digital Workplace services and deliver the best experience to your end users.

Category	Description
Provide intuitive, intelligent, and consumer-like experience	Create customized pages that align with your organization branding, consistent global look and feel, and provide a seamless experience to your users.
Understand end user behavior and usage	Enable BMC customers to track their activity in BMC Helix Digital Workplace.
Manage end user notifications	Manage how end users are notified from BMC Helix Digital Workplace.
Personalize Digital Workplace	Brand and personalize how BMC Helix Digital Workplace appears to end users.
Design Service Catalog	Design the service catalog for your organization and configure the application to best suit your needs.
Administer Unified Catalog	Manage multiple catalogs and aggregate into a single, unified catalog.
Enable collaboration	Meet the demands of a hybrid, multi-generational workforce with differing needs for communication and collaboration.
Provide conversational experience	With conversational capabilities and cognitive search powered by AI, provide users with the right information quickly, accurately, and without delays.
Business Approvals	Enable approvers to see approval details in BMC Helix Digital Workplace.
Setting up Measurement of Service experience	Provide a simple and intuitive way for end users to provide feedback for completed requests.
Segregate services across the enterprise	Configure and manage BMC Helix Digital Workplace for multiple ITSM companies.
Integrate with Providers	Easily connect with BMC or non-BMC products.
Reporting	Use reports to provide real-time insights to your BMC Helix Digital Workplace Catalog.
Self Help for Administrators	Provide guided assistance to help administrators.

Tip

To view the feature entitlements for a license type, in the filtration pane, apply the filter on the license type column, and then hide the columns for the other license types:
1. Select either the ✅️ symbol or the ❌️ symbol in the filter column.
2. In the Hide columns field, select the columns for the other license types.

Click the (Back-to-the-list) link to go back to the list of feature categories.
To export the table or the filtered results, click the gear icon in the filtration pane and select the option to export the table to a PDF, a CSV, or a Word file. You can choose to print the table.

Review the standard license types for the BMC Helix Digital Workplace offering. Licensing terms and conditions in your contract take precedence over any published description from this site. License entitlements are subject to change.

BMC provides information about license entitlements when you download the product via the Electronic Products Distribution (EPD) website. The following table provides links to the EPD website page containing the license information for this product. From the EPD page, select and download the license information file. Access to the EPD website requires that you provide your BMC Support credentials. You might also be prompted to complete the Export Compliance form.

EPD link to license information	Description of content
BMC Helix Digital Workplace Advanced
BMC Helix Digital Workplace Advanced 22.1.07	License information for BMC Helix Digital WorkplaceAdvanced 22.1.07
BMC Helix Digital Workplace Advanced - Active User 22.1.07	License information for BMC Helix Digital WorkplaceAdvanced - Active User 22.1.07
BMC Helix Digital Workplace Advanced (Public Sector) 22.1.07	License information for BMC Helix Digital Workplace Advanced (Public Sector) 22.1.07
BMC Helix Digital Workplace Advanced (Public Sector) - Active User 22.1.07	License information for BMC Helix Digital Workplace Advanced (Public Sector) - Active User 22.1.07
BMC Helix Digital Workplace Advanced OnPrem 22.1.06	License information for BMC Helix Digital Workplace Advanced On-premises 22.1.06
BMC Helix Digital Workplace Advanced OnPrem - Active User 22.1.06	License information for BMC Helix Digital Workplace Advanced On-premises - Active User 22.1.06
BMC Helix Digital Workplace Basic
BMC Helix Digital Workplace On-prem 22.1.06	License information for BMC Helix Digital Workplace Basic On-premises 22.1.06
BMC Helix Digital Workplace Basic - Additional Capacity 22.1.07	License information for BMC Helix Digital Workplace Basic - Additional Capacity 22.1.07
BMC Helix Digital Workplace Basic (Public Sector) - Additional Capacity 22.1.07	License information for BMC Helix Digital Workplace Basic (Public Sector) - Additional Capacity 22.1.07

In addition, customers can also purchase the BMC Helix Digital Workplace Advanced (Public Sector) - Self-Registered User license.

The following FedRAMP and DoD licenses are also available:

BMC Helix Digital Workplace Advanced (FedRAMP) - Named User
BMC Helix Digital Workplace Advanced (FedRAMP) - Active User
BMC Helix Digital Workplace Advanced (FedRAMP) - Self-Registered User
BMC Helix Digital Workplace Advanced on AWS (DoD Impact Level 4) - Named User
BMC Helix Digital Workplace Advanced on AWS (DoD Impact Level 4) - Active User
BMC Helix Digital Workplace Advanced on AWS (DoD Impact Level 4) - Self-Registered User
BMC Helix Digital Workplace Advanced on AWS (DoD Impact Level 5) - Active User
BMC Helix Digital Workplace Advanced on AWS (DoD Impact Level 5) - Named User
BMC Helix Digital Workplace Advanced on AWS (DoD Impact Level 5) - Self-Registered User

The information documented in EPD reflects the standard terms and conditions. Additional terms and conditions may be found in your BMC contract and in the End User License Agreement (EULA). Contractual agreements generally supersede standard terms and conditions.