This documentation supports the 23.3 version of BMC Helix Digital Workplace Basic and BMC Helix Digital Workplace Advanced. Icons distinguish capabilities available only for the Advanced and External license levels. For more information, see License types and features.To view an earlier version, select the version from the Product version menu.

BMC Helix Digital Workplace 23.3

BMC Helix Digital Workplace 23.3

BMC Helix Digital Workplace provides end users access to services, knowledge, and policies across lines of business such as IT, HR, Facilities, and more. End users can find what they need using their preferred device, from anywhere, at any time.

BMC Helix Digital Workplace provides administrators with straightforward, highly configurable ways to present the capabilities that end users need to be successful. They can easily customize the experience, via bundles, banners, virtual marketplaces, and more.

Release notes and notices Updated 03 Dec 2024

Learn what's new or changed in this space, including urgent issues, documentation updates, service packs, and fixes and patches.

Tip

To stay informed of changes to this list, click the image2017-5-11 11:46:29.pngicon on the top of this page.

Related topics

Known-and-corrected-issues

Support-informationDigital Workplace Training & Certification

Date

Summary

Reference

December 3, 2024

Issues that were corrected in this patch and issues that remain open

Patch 4 for version 23.3 is available for on-premises customers.

November 25, 2024

Issues that were corrected in this patch and issues that remain open

Enhancements available in 23.3 patch 4:

  • Create custom email notifications by using the notification engine on BMC Helix Innovation Suite.
  • Leverage enhanced user interface for Active and Past events on the My Activity page.
  • Make BMC HelixGPT-powered Employee Navigator available on all end user console screens
  • BMC HelixGPT remembers context across a series of questions. 
  • Ask BMC HelixGPT to find your To-dos.
  • Provide feedback on BMC HelixGPT responses.
  • Post comments to Catalog-native requests from email notifications.
  • Approve the requests instantly through email notifications.
  • Create a service request for unresolved queries in BMC HelixGPT.
  • Allow collaborators to add more collaborators.
  • Support for Service Request Definitions (SRDs) migration to store additional information in flexible fields.
  • Migrate service request definitions with embedded Process Definition Templates (PDTs) from BMC Service Request Management to BMC Helix Digital Workplace Catalog.
  • Leverage external data in questionnaires by using a BMC Helix Innovation Studio process.
  • (Controlled availability customers only) View BMC HelixGPT responses in a card view for a better visual experience.

October 1, 2024

Issues that were corrected in this patch and issues that remain open

Patch 3 for version 23.3 is available for on-premises customers.

August 15, 2024

Issues that were corrected in this patch and issues that remain open

Enhancements available in 23.3 patch 3:

  • Migrate Service Request Definitions (SRDs) from BMC Service Request Management to BMC Helix Digital Workplace Catalog.
  • Get suggestions as you type in the global search field.
  • Use BMC HelixGPT to display articles based on end users' roles, permissions, or location.
  • Manage multiple companies with hierarchical permissions model.
  • Get streamed responses from BMC HelixGPT.
  • Leverage multilanguage support for BMC HelixGPT.
  • Configure the display of Quantity (QTY) field in a service.
  • Customize labels for the cart checkout operations.

May 29, 2024

Issues that were corrected in this patch and issues that remain open

Enhancements available in 23.3 patch 2:

  • End users can modify consent for data collection.
  • Display a wide range of out-of-the-box and custom fulfillment details from BMC Helix ITSM tickets to end users. 
  • Add a document to the questionnaire.
  • Configure survey delivery rules specific to surveys.
  • Display the priority of service requests raised for native Catalog services. 
  • Stream hosted videos from sources other than YouTube.
  • Configure the error messages for user response validation.

March 22, 2024

Issues that were corrected in this patch and issues that remain open

Patch 1 for version 23.3 is available for on-premises customers.

March 8, 2024

Enhancements available in 23.3 patch 1:

  • (Controlled availability customers only) Find answers related to service requests and approvals by using BMC HelixGPT generative AI capabilities.
  • (Controlled availability customers only) Use Confluence and SharePoint as data sources for BMC HelixGPT.
  • Leverage the BMC HelixGPT generative AI capabilities in the  BMC Helix Digital Workplace end-user console.
  • View refined, relevant, and up-to-date answers from BMC HelixGPT.
  • Assign custom designed home pages for end users.
  • Hide My Activity page from the navigation menu.
  • Add collaborators while submitting a new service request.
  • Display additional fulfillment details to end users in service requests.
  • Configure the To-do questionnaire and make it mandatory before submitting.
  • Navigate to the Admin console from the end-user console.
  • Use Check Box, Dropdown (multi-select), File Attachment, and Text Area question types in repeatable groups of questions.
  • Search for companies and their support groups by name.
  • Improved user interface for Approval settings page.
  • Use upgraded sample Studio pages.
  • Rich Text Format (RTF) enhancement in Change approval.
  • Enhanced user interface in the Collaborators section.
  • Customizable and efficient approval processes, along with the ability to view failed approval requests for the past 365 days.
  • Place the search bar (standalone) with other components in a row.
  • Tomcat 10 is the minimum supported version of Tomcat.
  • Get upgraded support for Canadian French (fr-CA) localization.
  • Leverage an optimized wildcard search.

December 8, 2023

Enhancements available in 23.3:

  • (Controlled availability customers only) Leverage the BMC HelixGPT generative AI capabilities in the BMC Helix Digital Workplace end user console.
  • Submit service requests on behalf of other users based on your entitlements.
  • Enable or disable languages that are available for your end users.
  • Display content in additional languages and locales.
  • Enable end users to add up to 20 attachments to a single service request comment.
  • Rebrand BMC Helix Digital Workplace to improve accessibility.
  • Automatic deployment of sample pages for industry verticals.
  • Arrange studio page components easily in columns or rows.
  • Associate service actions with native catalog requests when configuring service health items.
  • Format question descriptions with font size and color.
  • Undo and redo your actions in BMC Helix Digital Workplace Studio.
  • Configure timeout periods for the BMC Helix Platform connector and the REST connector to avoid timeout errors.
  • Display approval requests from custom applications developed on Developer Studio.
  • Configure the read timeout periods for the Business Workflows and ComAround pluggable providers.
  • Get a visual indication of updates to events views.
  • Use additional questions types and action triggers in repeatable groups of questions.
  • Use the Notes field to add a page description to studio pages.
  • Build query expressions that compare Date form fields with multiple-choice, single-select questions. 
  • Limit the scope of search for articles and use predefined filters in BMC Helix Knowledge Management by ComAround article search.
  • (BETA) Configure studio page data to make it relevant and filterable for the end users.

Tip

Ready-made PDFs are available on the PDFs-and-videos page. You can also create a custom PDF.

Click here to see the steps.

The BMC Documentation portal gives you the ability to generate PDF and Microsoft Word documents of single pages, and to create PDF exports of multiple pages in a space.  

Creating PDF and Word exports

You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.

To export to PDF or Word

  1. From the Tools menu in the upper-right, select a format:
    • Export to Word to export the current page to Word format
    • Export to PDF to export the current page or a set of pages to PDF
      Tools menu1.png

  2. If exporting to PDF, select what you want to export:

    • Only this page to export the current page
    • This page and its children to export a set of pages

    For example, selecting This page and its children from the home page exports the entire space to PDF.


 

Creating and managing the service catalog

Create catalog sections, service categories, services, bundles, and banners

Setting up and going live

Complete the deployment or post-deployment configurations to set up your system

Enabling self-service in an organization

Configure self-help resources, locations, and appointments

Administering

Set up users and groups, customize, enable features, send broadcasts, and more.

Integrating

Integrate with other products.

Troubleshooting

Resolve common issues or errors, review logs, or contact Support.

Product trials

Touchtable_orange.png

Communities

Social_orange.png

Knowledge Base

Info_sharing_orange.png

Videos

Video_orange.png

Education

Education_orange.png

PDFs and videos

Get a list of all the videos and a PDF version of the BMC Helix Digital Workplace documentation.

FAQ

Find answers to the most frequently asked questions about BMC Helix Digital Workplace.

Related documentation

See the documentation of products related to BMC Helix Digital Workplace.