BMC Helix Digital Workplace 25.2

BMC Helix Digital Workplace provides end users access to services, knowledge, and policies across lines of business such as IT, HR, Facilities, and more. End users can find what they need using their preferred device, from anywhere, at any time.

BMC Helix Digital Workplace provides administrators with straightforward, highly configurable ways to present the capabilities that end users need to be successful. They can easily customize the experience, via bundles, banners, virtual marketplaces, and more.

Release notes and notices Updated 06 May 2025

Learn what's new or changed in this space, including urgent issues, documentation updates, service packs, and fixes and patches.

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Related topics

Known-and-corrected-issues

Support-informationDigital Workplace Training & Certification

Date	Summary	Reference
April 15, 2025	Issues that were corrected in this patch and issues that remain open Enhancements available in 25.2: Accelerate service creation by using the Service Catalog Curator. Access BMC Helix Digital Workplace guest portal for self-service without needing registration. Snap and upload images as input in Employee Navigator. Configure the disclaimer message for BMC HelixGPT responses. Define the data archival policy for BMC Helix Digital Workplace. Assign a BMC Helix Digital Workplace Catalog role to multiple users in bulk. Use BMC HelixGPT chat to update service requests in BMC Helix Digital Workplace. (Controlled availability) Connect to a live agent from BMC HelixGPT chat. View relevant subcatalogs for lines of business. Simplified licensing model for BMC Helix Service Management Suite.	25.2 enhancements and patches
January 29, 2025	Issues that were corrected in this patch and issues that remain open Enhancements available in 25.1: Configure skills for Employee Navigator to provide BMC HelixGPT capabilities. Use the Employee Navigator to find your service health items. Use images as inputs for BMC HelixGPT queries Use voice input to get answers from BMC HelixGPT. Use out-of-the-box sample skills and their prompts for multiple models supported by BMC HelixGPT. Use BMC HelixGPT to find answers based on specific people attributes such as first name, last name, email ID, or company. Create a search view page in BMC Helix Digital Workplace Studio. Collect feedback from external users through surveys. Select the language of email notifications. Support for additional templates in the notification engine on BMC Helix Innovation Suite. Use Cloud Action to connect to AWS Catalog.	25-1-enhancements-and-patches

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The BMC Documentation portal gives you the ability to generate PDF exports of multiple pages in a space.

Creating PDF exports

You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.

To export to PDF

Click the Export icon in the upper-right.
From the Export menu, select PDF.
Follow the prompts for page selection and other options.
Click Export.

Getting started

Creating and managing the service catalog

Create catalog sections, service categories, services, bundles, and banners

Setting up and going live

Complete the deployment or post-deployment configurations to set up your system

Enabling self-service in an organization

Configure self-help resources, locations, and appointments

Administering

Set up users and groups, customize, enable features, send broadcasts, and more.

Integrating

Integrate with other products.

Troubleshooting

Resolve common issues or errors, review logs, or contact Support.

Product trials	Communities	Knowledge Base	Videos	Education

PDFs and videos

Get a list of all the videos and a PDF version of the BMC Helix Digital Workplace documentation.

FAQ

Find answers to the most frequently asked questions about BMC Helix Digital Workplace.