This documentation supports the 22.1 version of BMC Helix Digital Workplace Basic and BMC Helix Digital Workplace Advanced. Icons distinguish capabilities available only for the Advanced and External license levels. For more information, see License-types-and-features.

Use cases

Consult the following use cases for information on how to achieve value with BMC Helix Digital Workplace:

Use case_user benefits.png

Use case

Business value

User

Products used

Let your end users resolve their issues on their own by referring to knowledge articles, online technical documentation, videos, tutorials, and so on.

  • Administrator
  • End user

BMC Helix Digital Workplace

Let your end users make service requests such as HR related requests and IT related requests.

  • Administrator
  • Catalog administrator
  • Service request manager
  • HR agent
  • End user
  • BMC Helix Digital Workplace
  • BMC Service Request Management
  • BMC HR Case Management

Let your end users access BMC Helix Digital Workplace from different devices. If you use BMC Helix Virtual Agent, your end users can also request services and check the knowledge base from different messaging platforms or BMC Helix Virtual Agent.

  • Administrator
  • End user

BMC Helix Digital Workplace

Automate routine and repetitive tasks to free up your service agents to focus on strategic initiatives and unique requests that need manual intervention.

  • Administrator
  • End user
  • Service agent
  • BMC Helix Digital Workplace  
  • Other BMC applications and third-party tools 

Your end users can find articles from BMC Helix Knowledge Management by ComAround.

  • Administrator
  • End user
  • BMC Helix Innovation Studio
  • BMC Helix Digital Workplace
  • BMC Helix Knowledge Management by ComAround

Related topics

Key-concepts

Getting-started

 

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