PDFs and videos

Videos

Videos are available in the following areas:

• Getting started videos
• Integration videos
• Enabling self-service in your organization videos
• Administration videos

Getting started videos

The following topics in the Getting-started section contain videos that supplement or replace the text-based documentation:

• Access from anywhere
• Access from anywhere
• Accessing and navigating the Workbench
• Altering a notification process on BMC Helix Innovation Suite
• Altering a notification process on BMC Helix Innovation Suite
• Altering a notification process on BMC Helix Innovation Suite
• Altering a notification process on BMC Helix Innovation Suite
• Altering a notification process on BMC Helix Innovation Suite
• Altering a notification process on BMC Helix Innovation Suite
• Altering a notification process on BMC Helix Innovation Suite
• Architecture
• Architecture
• Architecture
• Architecture
• Architecture
• Architecture
• Architecture
• Architecture
• BMC Helix Digital Workplace overview
• BMC Helix Innovation Suite overview
• BMC Helix Innovation Suite overview
• BMC Helix Innovation Suite overview
• BMC Helix Innovation Suite overview
• BMC Helix Platform overview
• Catalog content from the starter kit
• Catalog content from the starter kit
• Catalog content from the starter kit
• Catalog content from the starter kit
• Catalog content from the starter kit
• Catalog content from the starter kit
• Catalog content from the starter kit
• Catalog content from the starter kit
• Catalog content from the starter kit
• Catalog content from the starter kit
• Catalog content from the starter kit
• Configuring status updates and notifications
• Configuring status updates and notifications
• Copy of Using this documentation
• Copy of Using this documentation
• Copy of Using this documentation
• Copy of Using this documentation
• Copy of Using this documentation
• Copy of Using this documentation
• Data access model
• Data access model
• Data access model
• Data access model
• Data access model
• Data access model
• Data access model
• Data access model
• Data access model
• Data access model
• Enabling automatic case creation from BMC Helix Digital Workplace Advanced service requests
• Enabling self-service in your organization
• Enabling self-service in your organization
• Enabling self-service in your organization
• Enabling self-service in your organization
• Enabling self-service in your organization
• Enabling self-service in your organization
• Enabling self-service in your organization
• Enabling self-service in your organization
• Enabling self-service in your organization
• Enabling self-service in your organization
• Enabling self-service in your organization
• Enabling self-service in your organization
• Enabling self-service in your organization
• Getting started
• Getting started
• Getting started
• Getting started
• Getting started
• Getting started
• Getting started
• Getting started
• Getting started
• Getting started
• Getting started
• Getting started
• Getting started
• Getting started
• Getting started
• Getting started
• Getting started
• Getting started
• Getting started
• Getting started
• Getting started
• Getting started with BMC Helix Customer Service Management
• Getting started with BMC Helix Customer Service Management
• Getting started with BMC Helix Customer Service Management
• Learning about Incident Management
• Learning about Incident Management
• Learning about Incident Management
• Learning about Incident Management
• Learning about Knowledge Management
• Learning about Knowledge Management
• Learning about Knowledge Management
• Learning about Knowledge Management
• Leveraging knowledge from BMC Helix Knowledge Management by ComAround
• Leveraging knowledge from BMC Helix Knowledge Management by ComAround
• Leveraging knowledge from BMC Helix Knowledge Management by ComAround
• Leveraging knowledge from BMC Helix Knowledge Management by ComAround
• Orientation
• Orientation
• Orientation
• Orientation
• Orientation
• Orientation
• Orientation
• Orientation
• Orientation
• Orientation
• Orientation
• Orientation
• Orientation
• Orientation
• Portal for external users
• Portal for external users
• Portal for external users
• Portal for external users
• Portal for external users
• Portal for external users
• Portal for external users
• Portal for external users
• Portal for external users
• Portal for external users
• Product overview
• Product Overview
• Product Overview
• Product overview
• Product overview
• Product overview
• Product overview
• Product overview
• Product overview
• Product overview
• Product overview
• Product Overview
• Product overview
• Product Overview
• Product overview
• Product overview
• Providing a unified service catalog
• Providing self-help resources to your end users
• Providing self-help resources to your end users
• Providing self-help resources to your end users
• Providing self-help resources to your end users
• Quick start
• Smart Recorder overview
• Smart Recorder overview
• Smart Recorder overview
• Smart Recorder overview
• Use cases
• Use cases
• User goals and features for end users
• User goals and features for end users
• Using this documentation
• Using this documentation
• Using this documentation
• Using this documentation
• Using this documentation
• Using this documentation
• Using this documentation
• Using this documentation
• Using this documentation
• Using this documentation
• Using this documentation
• Using this documentation
• Using this documentation
• Using this documentation
• Using this documentation
• Using this documentation
• Using this documentation
• Using this documentation
• Using this documentation
• Using this documentation
• Using this documentation
• Using this documentation
• Using this documentation
• Using this documentation
• Using this documentation
• Using this documentation
• Using this documentation
• Using this documentation
• Using this documentation
• Using this documentation
• Using this documentation
• Using this documentation
• Using this documentation
• Using this documentation
• Using this documentation
• Using this documentation
• Using this documentation
• Using this documentation
• Using this documentation
• Using this documentation
• Using this documentation
• Using this documentation
• Using this documentation
• Using this documentation
• Using this documentation
• Using this documentation
• Using this documentation
• Using this documentation
• Using this documentation
• Using this documentation
• Using this documentation
• Using this documentation
• Using this documentation
• Using this documentation
• Using this documentation
• Using this documentation
• Using this documentation
• Using this documentation
• Using this documentation
• Using this documentation
• Using this documentation
• Using this documentation
• Using this documentation
• Using this documentation
• Using this documentation
• Using this documentation
• Using this documentation
• Using this documentation
• Using this documentation
• Using this documentation
• Using this documentation
• Using this documentation
• Using this documentation
• Using this documentation
• Using this documentation
• Using this documentation
• Using this documentation
• Using this documentation
• Using this documentation
• Using this documentation
• Using this documentation
• Using this documentation

Integration videos

The following topics in the Integrating section contain videos that supplement or replace the text-based documentation:

• Configuring the REST API by using SSL certificates
• Connectors overview
• Integrating a BMC chat application with BMC Digital Workplace
• Integrating a BMC chat application with BMC Digital Workplace
• Integrating a BMC chat application with BMC Helix Digital Workplace
• Integrating a BMC chat application with BMC Helix Digital Workplace
• Integrating a BMC chat application with BMC Helix Digital Workplace
• Integrating a BMC chat application with BMC Helix Digital Workplace
• Integrating a BMC chat application with BMC Helix Digital Workplace
• Integrating a BMC chat application with BMC Helix Digital Workplace
• Integrating a BMC chat application with BMC Helix Digital Workplace
• Integrating a BMC chat application with BMC Helix Digital Workplace
• Integrating BMC Digital Workplace with BMC Virtual Chat
• Integrating BMC Helix Digital Workplace with BMC TrueSight Operations Management
• Integrating BMC Helix Digital Workplace with BMC TrueSight Operations Management
• Integrating BMC Helix Digital Workplace with BMC TrueSight Operations Management
• Integrating with BMC TrueSight Operations Management
• Integrating with other applications by using providers
• Integrating with other applications by using providers
• Integrating with other applications by using providers
• Integrating with other applications by using providers
• Service level management in ITSM applications
• Service level management in ITSM applications
• Service level management in ITSM applications
• Service level management in ITSM applications
• Service level management in ITSM applications
• Service level management in ITSM applications
• Service level management in ITSM applications
• Setting up VM requests through BMC Cloud Lifecycle Management
• Setting up VM requests through BMC Cloud Lifecycle Management
• Setting up VM requests through BMC Cloud Lifecycle Management
• Setting up VM requests through BMC Cloud Lifecycle Management
• Setting up VM requests through BMC Cloud Lifecycle Management
• Setting up VM requests through BMC Cloud Lifecycle Management
• Setting up VM requests through BMC Cloud Lifecycle Management
• Setting up VM requests through BMC Cloud Lifecycle Management
• TrueSight Orchestration integration
• TrueSight Orchestration integration
• TrueSight Orchestration integration
• Using TrueSight Orchestration for integration
• Using TrueSight Orchestration for integration
• Using TrueSight Orchestration for integration
• Using TrueSight Orchestration for integration

Enabling self-service in your organization videos

The following topics in the Enabling-self-service-in-an-organization section contain videos that supplement or replace the text-based documentation:

• Adding assets
• Enabling room reservations
• Enabling room reservations
• Enabling room reservations
• Enabling room reservations
• Enabling room reservations
• Enabling room reservations
• Enabling room reservations
• Enabling room reservations
• Enabling room reservations
• Enabling room reservations
• Integrating a BMC chat application with BMC Digital Workplace
• Integrating a BMC chat application with BMC Digital Workplace
• Integrating a BMC chat application with BMC Helix Digital Workplace
• Integrating a BMC chat application with BMC Helix Digital Workplace
• Integrating a BMC chat application with BMC Helix Digital Workplace
• Integrating a BMC chat application with BMC Helix Digital Workplace
• Integrating a BMC chat application with BMC Helix Digital Workplace
• Integrating a BMC chat application with BMC Helix Digital Workplace
• Integrating a BMC chat application with BMC Helix Digital Workplace
• Integrating a BMC chat application with BMC Helix Digital Workplace
• Integrating BMC Digital Workplace with BMC Virtual Chat
• Integrating BMC Helix Digital Workplace with BMC TrueSight Operations Management
• Integrating BMC Helix Digital Workplace with BMC TrueSight Operations Management
• Integrating BMC Helix Digital Workplace with BMC TrueSight Operations Management
• Integrating with BMC TrueSight Operations Management
• Managing assets on floor maps
• Managing assets on floor maps
• Managing assets on floor maps
• Managing assets on floor maps
• Managing assets on floor maps
• Managing assets on floor maps
• Managing assets on floor maps
• Setting up calendars
• Setting up calendars
• Setting up help desk appointments
• Setting up help desk appointments
• Setting up help desk appointments
• Setting up help desk appointments
• Setting up help desk appointments
• Setting up help desk appointments
• Setting up help desk appointments
• Setting up help desk appointments
• Setting up locations
• Setting up locations
• Setting up locations
• Setting up locations
• Setting up locations
• Setting up locations
• Setting up locations
• Setting up locations
• Setting up locations
• Setting up locations
• Setting up locations
• Setting up service health items
• Setting up service health items
• Setting up service health items
• Setting up service health items
• Setting up service health items
• Setting up service health items
• Setting up service health items
• Setting up service health items
• Setting up service health items
• Setting up service health items
• Setting up services

Administration videos

The following topics in the Administering section contain videos that supplement or replace the text-based documentation:

• Adding and updating service categories
• Adding and updating service categories
• Adding and updating service categories
• Adding and updating service categories
• Adding and updating service categories
• Adding and updating service categories
• Adding and updating service categories
• Adding and updating service categories
• Adding assets
• Configuration example
• Configuration example
• Configuration example of replacing the Request Entry Console in BMC Service Request Management
• Configuration example of replacing the Request Entry Console in BMC Service Request Management
• Configuration example of replacing the Request Entry Console in BMC Service Request Management
• Configuration example of replacing the Request Entry Console in BMC Service Request Management
• Configuration example of replacing the Request Entry Console in BMC Service Request Management
• Configuration example of replacing the Request Entry Console in BMC Service Request Management
• Configuration example of replacing the Request Entry Console in BMC Service Request Management
• Configuration example of replacing the Request Entry Console in BMC Service Request Management
• Configuration example of replacing the Request Entry Console in BMC Service Request Management
• Configuration example of replacing the Request Entry Console in BMC Service Request Management
• Configuration example of replacing the Request Entry Console in BMC Service Request Management
• Configuration example of replacing the Request Entry Console in BMC Service Request Management
• Configuring service targets
• Configuring service targets
• Configuring service targets
• Configuring service targets
• Configuring service targets
• Configuring service targets
• Configuring service targets
• Configuring service targets
• Configuring service targets
• Configuring service targets
• Creating a Flowset for a line of business
• Creating a Flowset for a line of business
• Creating a Flowset for a line of business
• Creating a Flowset for a line of business
• Creating a Flowset for a line of business
• Creating a Flowset for a line of business
• Creating a Flowset for a line of business
• Creating a Flowset for a line of business
• Creating a Flowset for a line of business
• Creating a Flowset for a line of business
• Creating and editing case templates
• Creating and editing case templates
• Creating and editing case templates
• Creating and editing case templates
• Creating and editing case templates
• Creating and editing task templates
• Creating and editing task templates
• Creating and editing task templates
• Creating and editing task templates
• Creating and editing task templates
• Creating approval mappings
• Creating case templates and task templates
• Creating case templates and task templates
• Creating case templates and task templates
• Creating case templates and task templates
• Creating case templates and task templates
• Creating service requests from BMC Helix ITSM
• Creating service requests from BMC Helix ITSM
• Creating service requests from BMC Helix ITSM
• Creating service requests from BMC Helix ITSM
• Creating service requests from BMC Helix ITSM
• Data access model
• Enabling end user features
• Enabling end user features
• Enabling end user features
• Enabling end user features
• Enabling end user features
• Enabling end user features
• Enabling end user features
• Enabling end user features
• Enabling end user features
• Enabling end user features
• Enabling Microsoft Teams in a chatbot application by using Microsoft Azure Portal
• Enabling Microsoft Teams in a chatbot application by using Microsoft Azure Portal
• Exploring the workflow designer
• Exploring the workflow designer
• Exploring the workflow designer
• Exploring the workflow designer
• Exploring the workflow designer
• Exploring the workflow designer
• Exploring the workflow designer
• Exploring the workflow designer
• Exploring the workflow designer
• Exploring the workflow designer
• Integrating BMC Helix Digital Workplace with BMC TrueSight Operations Management
• Integrating BMC Helix Digital Workplace with BMC TrueSight Operations Management
• Integrating BMC Helix Digital Workplace with BMC TrueSight Operations Management
• Integrating with BMC TrueSight Operations Management
• Integrating with other applications by using providers
• Integrating with other applications by using providers
• Integrating with other applications by using providers
• Integrating with other applications by using providers
• List of providers
• List of providers
• List of providers
• Managing assets on floor maps
• Managing assets on floor maps
• Managing assets on floor maps
• Managing assets on floor maps
• Managing assets on floor maps
• Managing assets on floor maps
• Managing assets on floor maps
• Modifying labels and messages
• Modifying labels and messages
• Modifying labels and messages
• Modifying labels and messages
• Modifying labels and messages
• Modifying labels and messages
• Modifying labels and messages
• Modifying labels and messages
• Modifying labels and messages
• Modifying labels and messages
• Reconfiguring the BMC Digital Workplace server
• Reconfiguring the BMC Digital Workplace server
• Reconfiguring the BMC Digital Workplace server
• Reconfiguring the BMC Digital Workplace server
• Reconfiguring the BMC Digital Workplace server
• Reconfiguring the BMC Digital Workplace server
• Reconfiguring the BMC Helix Digital Workplace server
• Reconfiguring the BMC Helix Digital Workplace server
• Reviewing active users
• Reviewing active users
• Reviewing active users
• Reviewing active users
• Reviewing active users
• Setting up calendars
• Setting up calendars
• Setting up help desk appointments
• Setting up help desk appointments
• Setting up help desk appointments
• Setting up help desk appointments
• Setting up help desk appointments
• Setting up help desk appointments
• Setting up help desk appointments
• Setting up help desk appointments
• Setting up locations
• Setting up locations
• Setting up locations
• Setting up locations
• Setting up locations
• Setting up locations
• Setting up locations
• Setting up locations
• Setting up locations
• Setting up locations
• Setting up locations
• Setting up self-help resources
• Setting up self-help resources
• Setting up self-help resources
• Setting up self-help resources
• Setting up self-help resources
• Setting up self-help resources
• Setting up self-help resources
• Setting up self-help resources
• Setting up self-help resources
• Setting up self-help resources
• Setting up self-help resources
• Setting up self-help resources
• Setting up self-help resources
• Setting up self-help resources
• Setting up self-help resources
• Setting up self-help resources
• Setting up self-help resources
• Setting up service health items
• Setting up service health items
• Setting up service health items
• Setting up service health items
• Setting up service health items
• Setting up service health items
• Setting up service health items
• Setting up service health items
• Setting up service health items
• Setting up service health items
• Setting up service requests through BMC Helix ITSM
• Setting up service requests through BMC Service Request Management
• Setting up service requests through BMC Service Request Management
• Setting up service requests through BMC Service Request Management
• Setting up services
• Support for service request definitions from BMC Service Request Management
• Support for service request definitions from BMC Service Request Management
• Support for service request definitions from BMC Service Request Management
• Support for service request definitions from BMC Service Request Management
• Support for service request definitions from BMC Service Request Management
• Support for service request definitions from BMC Service Request Management
• Support for service request definitions from BMC Service Request Management
• Support for service request definitions from BMC Service Request Management
• Support for service request definitions from BMC Service Request Management
• Support for service request definitions from BMC Service Request Management
• Support for service request definitions from BMC Service Request Management
• Support for service request definitions from BMC Service Request Management
• Support for service request definitions from BMC Service Request Management
• Support for service request definitions from BMC Service Request Management
• Timecard dashboard console
• Timecard dashboard console
• Timecard dashboard console
• Timecard dashboard console
• Transferring data between environments
• Transferring data between environments
• Transferring data between environments
• Transferring data between environments
• Transferring data between environments
• Transferring data between environments