Reviewing active users
Use the following methods to view the number of users logging in to BMC Helix Digital Workplace:
- Active User report—A web report that displays the number of active end users.
Users are considered active when they log in or access the product via APIs at least once during a given calendar month. - Self-registered user report—A web report that displays the number of external end users who self-registered to use the subscription services.
User are considered in the report when they log in to subscription services or access the services via APIs at least once during a given calendar month. - REST API call—A report generated by opening the API endpoint while authenticated as a BMC Helix Digital Workplace administrator. To use a REST API call, you must have MyIT Super Admin permissions.
Overview of the BMC Helix Digital Workplace Active User Report
BMC Helix Digital Workplace provides licenses on a per user basis. Use this report to find out how many users in your organization are actively using BMC Helix Digital Workplace and derive the number of unused or idle licenses. The following table provides an overview of the BMC Helix Digital Workplace Active User Report:
Before you begin
- Ensure that you are a member of the MyIT Admin or MyIT Super Admin permission group.
- The report is available by default and you do not need to do any additional configurations to view the report.
- You can view the data only for your own tenant.
- In a multitenant environment, you can view the data only for the current tenant.
- Ensure that the BMC Helix Digital Workplace Admin console is accessible.
- If you want to view the self-registered users reports, make sure you have external administrator permissions.
To view the Active User Report
- As an administrator, log in to the BMC Helix Digital Workplace Admin console.
- Click the Reports tab.
- To view active user report for a defined period of time, specify the date range and select Filter.
- (Optional) Click Export to CSV to access the report locally in your machine.
The following image is an example of the Active User report:
To view the Self-Registered User report
- As an external administrator, log in to the external portal.
- Navigate to the BMC Helix Digital Workplace Admin console.
- Click the Reports tab.
- Specify a date range for a defined period of time and select Filter.
- (Optional) Click Export to CSV to access the report locally in your machine.
The following image is an example of a Self-registered User report filtered over six months: