Reconfiguring the BMC Digital Workplace server

You can use the BMC Digital Workplace configuration utility to change settings that were initially set during installation. For example, you can use this utility if the name of your BMC Remedy AR System server changes. If you set up a load balancer for your AR System server, use this utility to point your BMC Digital Workplace server to the load balancer instead of the AR System server.

Before you begin

Locate the configuration utility ux-application-configuration-version.jar in the DigitalWorkplace_HOME\dwp\ux-application-configuration folder, where DigitalWorkplace_HOME is the directory where BMC Digital Workplace is installed. The default installation location is as follows:

(Windows) C:\Program Files\BMC Software\dwp\
(Linux) /opt/bmc/dwp/

The following video (4:55) demonstrates how you can use the configuration utility to change the AR System server that BMC Digital Workplace uses.

Note

The following video shows an older version of BMC Helix Digital Workplace. The previous product name was MyIT. Although there might be minor changes in the UI, the overall functionality remains the same.

https://youtu.be/MwRIh7CVW34

To reconfigure the connection to BMC Remedy IT Service Management

Use the following command to reset the connection to BMC Remedy IT Service Management (BMC Remedy ITSM):

java -jar ux-application-configuration-version.jar change_itsm_conf -h newHost --port newPort --pass newPass -t itsmTenant

Here, the change_itsm_conf configuration command changes the connection to BMC Remedy ITSM. The parameters for this command are:

Parameter	Value	Explanation
-h or --host	host name	Specify the host name of the server.
--port	port	Specify the port of the server.
--pass	password	Specify the application password. If you change the application password, you can use this command to change the application password, even if the other values remain the same.
-t or --tenant	Provider tenant ID	Specify the tenant to which these settings apply. For more information about multitenancy, see Configuring-multitenancy.

To reset provider settings

Use the following command to reset provider settings:

java -jar ux-application-configuration-version.jar change_provider_conf -t providerTenant -k settingKey -v settingValue --provider providerName

Result

When you successfully run a command, the following message is displayed:

Modification action completed successfully...

Troubleshooting

To get additional assistance for this tool, run the command:

java -jar ux-application-configuration-version.jar help