Adding and updating service categories
To add a category
- In BMC Helix Digital Workplace Catalog, go to Services > Categories.
The Manage Categories screen appears. - Click New Category, enter a category name, and then click Create.
To organize services with multilevel categories
The following video (3:12) demonstrates how categories are used in service catalog profiles, and how to create and edit the category list.
Troubleshooting
If a user cannot see the categories, ensure that the user is not assigned to conflicting permissions groups in BMC Helix Digital Workplace Catalog. For information about user permission groups, see Setting-up-user-accounts-and-granting-access-to-BMC-Helix-Digital-Workplace-Catalog.
Required licensing
SaaS subscribers who use BMC Helix ITSM or BMC-Helix-Virtual-Agent-Basic-service are entitled to this feature.
Where to go from here
Before you can apply categories to services, enable the categories in the service type template. For more information, see Managing-service-type-templates.
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