Important Starting from version 22.2, the documentation for BMC Helix Intelligent Integrations and Developer Tools resides in a separate space: BMC Helix Intelligent Integrations.

Integrating with Dynatrace

Dynatrace  platform leverages unified AIOps at its core to simplify cloud operations, automate DevSecOps, and integrate with all major cloud platforms and technologies.


Related topic

Supported-out-of-the-box-integrations-for-BMC-Helix-Intelligent-Integrations


After you configure an integration with 

Dynatrace

, you can get the alert, metric, and topology data from 

Dynatrace

 in BMC Helix Operations Management and BMC Helix Discovery, and you can process the data further in 

BMC Helix AIOps

 to derive actionable insights. Although 

Dynatrace

 separates alerts and events, you can see alerts as events in 

BMC Helix Operations Management

.  For example, the following figure shows the alerts received as events in BMC Helix Operations Management:

dynatrace_events.png



As a tenant administrator, perform the following steps to integrate with Dynatrace.

Before you begin

  1. Obtain the egress IP of your tenant by requesting BMC Support.
  2. Create a firewall rule to allow traffic from the egress IP to the Dynatrace host on the listening port. The default port is 443.

To integrate with Dynatrace

  1. Log on to BMC Helix Portal, and click Launch on BMC Helix Intelligent Integrations.
  2. On the CONNECTORS tab, click add_icon.pngin the SOURCES panel.

  3. Click 

    Dynatrace

    .

  4. Specify the source connection details:

    1. Instance Name: Specify a unique instance name. 

      Recommendation

      We recommend that you specify the instance name in the following format: 

      <sourceType>_<sourceControllerServerName>{_<InstanceQualifier>}

      The instance qualifier helps you to distinguish the multiple instances configured from the same source server. For example, you can name your instances as Dynatrace_Host_PROD, Dynatrace_Host_TEST, and so on.

    2. Host and Port: Specify the Dynatrace host name and port number. The default port number is 443.

    3. HTTPS: Ensure that this check box is selected to indicate that you plan to use an https connection to the Dynatrace host.

      Caution

      We recommend that you do not select the Allow Unsigned Certificate option in a production environment. You might want to select this to allow unsigned certificates in a test environment. See the Dynatrace documentation to learn how to install SSL certificates.

    4. Max Connections: Specify the number of maximum concurrent REST API requests that should be executed during a collection schedule. The default value is 5.
    5. Connection Timeout: Specify the time, in seconds, after which no attempt should be made to establish a connection. The default value is 30 seconds.

    6. Token: Specify a valid token id to access the API. Ensure that the token has the required permissions to access the API. For more information, see Dynatrace API - Tokens and authentication..

    7. (On-premise only) Environment ID: This ID is similar to Account ID. Leave this field blank for SaaS implementations.
    8. Proxy: Click Proxy, and provide the following details:
      1. Uses Proxy: Select this check box if you plan to configure a proxy server.
      2. Proxy Host and Proxy Port: Specify the host name and port number of the proxy server. The default port number is 8888.
      3. Proxy User and Proxy Password: Specify the user name and password for the proxy server. 
  5. Click VALIDATE AND CREATE.
    The specified connection details are validated and the corresponding source connection is created in the Source Connection list.

  6. Select the source connection that you created from the Source Connection list if it is not selected already.

    Important

    The destination host connection is created and configured automatically for each tenant when the source connection is created.

  7. Clear the options for one or more data types for which you don't want to collect data. By default, all the options are selected.
    • Dynatrace Managed Alerts
    • Dynatrace Managed Metrics
    • Dynatrace Managed Topology

  8. Configure the collectors for the selected data types by clicking the respective data type in the Collectors section. Specify the parameters for the selected data type, as explained in the following table:

  9. Click CREATE COLLECTORS to create the required collector streams for the selected data types.

  10. Configure the distributors for the selected data types by clicking the respective data type in the Distributors section. Specify the parameters for the selected data type, as explained in the following table:

  11. Click CREATE DISTRIBUTORS to create the required distributor streams for the selected data types.
  12. Click one of the following buttons:
    • SAVE STREAM: Click if you want to edit the integration details before creating the instance. After you save the stream, the connector that you just created is listed in the SOURCES panel. Move the slider to the right to start the data stream.
    • SAVE AND START STREAM: Click if you want to save the integration details and start receiving the data immediately.

          For more information about the data streams, see Starting-or-stopping-data-streams.


To validate the integration

Perform the following actions to validate the integration:

  • Data streams: Ensure that the status of the data streams is up and running, indicated by moving blue and red arrows:
    Dynatrace_StreamMetrics.png
    • A moving dark blue arrow (EventsStream_Icon.png) indicates that event data is being streamed. 
    • A moving red arrow (MetricsStream_Icon.png) indicates that metric data is being streamed. 
    • A moving light blue arrow (TopologyStream_Icon.png) indicates that topology data is being streamed. 

  • Events: From BMC Helix Operations Management, go to Monitoring > Events to ensure that you can see the events in BMC Helix Operations Management.
    For more information, see Event monitoring.

  • Metrics: From BMC Helix Operations Management, go to Monitoring > Devices and perform the following steps to ensure that you can see the metrics in BMC Helix Operations Management:
    1. Click the links for the required device.

    2. On the Monitors tab, click the required monitor.
      You should see the metrics graph on the Performance Overview tab.
      For more information, see Viewing collected data. 

  • Topology: From BMC Helix Discovery, go to Explore > Data, and then click <count> Import Records in the Miscellaneous section to ensure that you can see the CI records from the source (host) in BMC Helix Discovery. Use these records further to create a Business Service model for the source. For more information, see Creating a model.