Performing ML-based root cause isolation of an impacted service
To view the details of a service
- Do one of the following actions to view the service details page:
- Click the Overview tab, and from the Services widget, click any of the impacted services whose details you want to view.
- Click Entities and on the Services page, click an individual service tile.
- Service name, severity, incident ID associated with the service, service impact score in percentage, and the date and time when the service was last updated.
- Top 3 impacted entities (business services) that are associated with the service. In this example, Banking Zone Service the impacted business service associated with the Banking Core Servers service.
- Pie chart displaying the count of open events impacting the service. The events are categorized by event status. The pie chart does not consider the INFO and OK events while displaying the event count.
- Health score for the selected time range. Hover over a time slot to view the health score. For more information, see Service-health-score-impact-score-and-metrics.
- Legends to indicate incidents, events, and change requests on the health timeline. Hover over an event, incident, or change request to view the details. For more information, see Total-incident-count-and-mean-time-to-resolve-MTTR-indicators-for-a-reliable-incidence-response-process. The health timeline does not display the INFO and OK events.
To view the ML-based root causes of an impacted service
- Do one of the following to view the root causes of an impacted service:
- Click the Overview tab, and from the Services widget, click any of the impacted services whose details you want to view.
- Click Entities and on the Services page, click an individual service tile.
Service details page appears.
- To view the causal event details by causal nodes or situations, in the Root Cause Isolation tab, click View By and select one of the following options:
Causal Nodes: Displays the top 3 causal nodes impacting the service. Click a causal node and perform the following actions to view the event and change request details:
- To view the event details:
- Click Events to view top causal events.
- Hover over the score to view the score calculation details for the event.
Click on an event to view event details.
- To view the change details:
- Select Changes to view top three change requests.
- Hover-over the score to view the score calculation details for the change.
- Click on a change to view change details.
Situations: Displays the top 3 situations impacting the service. Click a situation to view the associated events. Click an event to view its details.
To view the service topology
- Do one of the following to view the service details page:
- Click the Overview tab, and from the Services widget, click any of the impacted services whose details you want to view.
- Click Entities and on the Services page, click an individual service tile.
Click Topology. To know how to view and understand the service topology and its components, see:
Visualizations toolset
Information, zoom and undo/redo controls
Note: The impacted node and the downstream path is marked in red color. Any non-impacted node is greyed out as shown in this image.- Click a node to view the node details as shown in this image.
- (Optional) Click the Events, Incidents, or Changes tabs to view events, incidents, or changes associated with the service.
To view the metrics of the causal node
- Do one of the following to view the service details page:
- Click the Overview tab, and from the Services widget, click any of the impacted services whose details you want to view.
- Click Entities and on the Services page, click an individual service tile.
- Click Metrics to view the metrics chart for the top attributes of the causal node. If there are more than three metrics, only the top three trending metrics are displayed.
Based on the metric data and its trend, you can take action to resolve the issue. For more information, see Service-health-score-impact-score-and-metrics.
Visualizations toolset
The following table lists the options you can use to manipulate a visualization and perform modeling tasks.
The visualization views show a dynamic, pictorial view of the relevant part of your IT infrastructure and services, focusing on software and communication between items of software and shows some details of the hosts and load balancers involved.
Click Topology to view the visualization.
When you view a single node or multiple node groups, a Visualize / Model button is shown.
- Make the visualization occupy the full browser window by clicking the maximize icon in the top right corner. Exit full window mode by clicking the minimize icon in the top right corner
- You can manipulate the image using the tools provided. For more information, see the visualizations tool set.
Topology view tools set
The following table lists the options you can use to manipulate a visualization and perform modeling tasks.
When you have saved the model, you can also export a model definition. Exported model definitions can be imported using the Model > Services & Applications page.
Icon |
| Description |
---|---|---|
Drag and select modes
| Toggles the mode in which the visualization can be displayed. Use the mouse scroll wheel to zoom in and out, and drag on the background to move around. On a touch device, pinch to zoom. Double-click inside the view to recenter and zoom the display to fit the window. | |
| Drag the background to move the whole diagram. Drag individual icons to rearrange the view. | |
|
| |
| Enables you to change the following:
| |
Focus Enables you to change between the Visualize - Software - Connected, Visualize - Software, and the Visualize - Infrastructure views. In each view, the node that represents the object you are looking at is highlighted. Click a node to view its details panel. | ||
| The Software-Connected view focuses on software and communication between items of software and shows some details of the hosts and load balancers involved. | |
Software | In the Software focus, the node that represents the object you are looking at is highlighted. The Software view focuses on software and communication between items of software running on a host, and is particularly useful for understanding what is running on a host. | |
| In the Infrastructure focus, the node that represents the object you are looking at is highlighted. The Infrastructure view focuses on the connectivity to network and storage components. It shows the switches a host is connected to, underlying storage for host filesystems, VMs on VM servers, or if the given host is a VM, the server on which it is hosted. | |
Model Definitions and Manual Groups Provides options for viewing information node membership of manual groups and model definitions. When you choose to show indicators or labels, the Groups icon | ||
Do not show any group or model definition labels or indicators. | ||
Show indicators. Indicators are small color-coded shapes next to the node icon, a different colored one for each group. Model definitions are shown as triangles; manual groups are shown as circles. Hover the mouse pointer over an indicator to see the name of the model definition or group. | ||
Show colored labels containing the group name. | ||
| Displays the ways in which the object nodes can be arranged. Once a layout has been calculated, you can further manipulate the view by dragging nodes, and by expanding and collapsing collections. Choosing the same layout again recalculates the layout, and can lead to a clearer view. The following options are available under Layout: | |
Layout Provides options for laying out the nodes. Experimenting with the layouts can reveal structure in the model. | ||
| Spreads nodes using a balance of attracting and repelling forces. | |
| Shows impacting nodes at lower levels on the view than impacted nodes. For example, a host container impacts a contained host, which impacts a software instance. Arrows on the view show the direction of impact. When you select and use the Impact layout, arrow controls are provided that enable you to select the direction of impact. Impact direction
| |
| Arranges nodes into a tree view with a root node at the top. | |
Relationship routing Provides graphical options for routing the relationships between nodes. | ||
| Gently curved lines link nodes. The nodes are arranged for clarity, subject to the selected layout. | |
| Lines link nodes using horizontal and vertical section joined by right angle curves. | |
| Straight lines link nodes where possible. The lines are curved to avoid crossing nodes. | |
Choose the node kinds to show. Select the node kinds to show or hide from the list of node kinds shown in the model. Depending on the application that you are modeling, you may see the structure more clearly by hiding certain nodes such as hosts. | ||
| You can export or print the current view for review at any stage. The images are produced without the associated tools and menus. When you have saved the model you can export it as a model definition | |
Print Visualization | To print an image of the current view, click Print Visualization and select a paper size from the drop-down list. The browser print dialog is displayed. You must choose the same paper size in the print dialog. | |
Export as SVG | To export an SVG image of the current view, click Export and choose SVG. | |
| To export a PNG image of the current view, click Export and choose PNG. |
Information, zoom and undo/redo controls
Information, zoom and undo/redo controls are provided at the top right of the screen.
Icon | Description |
---|---|
Undo/Redo | Enables you to undo or redo recent operations. Where no operation can be undone, the undo icon is disabled. Where no operation can be redone, the redo icon is disabled. Using the keyboard, Control-Z is undo; Control-Y is redo. When you save removal rules, the Undo/Redo queue is cleared. |
| Provides information on any application models and manual groups to which nodes in the view belong. The Models and Groups icon is only displayed when show indicators or show labels is selected. |
| Shows a key for the symbols used in views. |
| Click + to zoom in and - to zoom out. Or drag the slider up or down respectively. To zoom using the keyboard, press '+' or '=' to zoom in, and '-' to zoom out. |
| Click the zoom to fit control to fit the image to the window. |
Context sensitive menu options
The following options are available from the context sensitive menu, accessed by right-clicking in the visualization window.
Menu option | Description |
---|---|
Stop layout updates | Prevents any further layout updates. Sometimes with a large or complex model, the layout may take a long time to stabilize. Select this option to stop the updates. |
Select all | Selects all nodes in the view. |
Clear selection | Deselects all selected nodes. |
Invert selection | Inverts the current selection. Nodes previously not selected are selected, and the reverse. |
Undo action | For example, Undo extend model. If you have performed an action, undo it and return to the previous state. You can also use the Undo arrow at the top right of the visualization, or via the keyboard with Control-Z. |
Redo action | If you have undone an action, redo it. You can also use the Redo arrow at the top right of the visualization, or via the keyboard with Control-Y. |
Select node | Select a selected node. Available when right-clicking a node that is not selected. |
Deselect node | Deselect a selected node. Available when right-clicking a selected node. |
Add to selection | Add the node to the current selection. Available when right-clicking a node which is not currently selected. |
Show impact flow / | Shows the impact flow into and from the selected node. Nodes whose outage would affect the selected node, and nodes that would be affected by an outage of the selected node are highlighted by dimming other connections. The arrows show the direction of impact. Also operates on multiple node selections (Show selection impact flow). See Impact flow for an illustration of the use of the impact flow controls. |
Show outgoing impacts / | Shows the impact flow from the selected node. Nodes that would be affected by an outage of the selected node are highlighted by dimming other connections. The arrows show the direction of impact. Also operates on multiple node selections (Show selection outgoing impacts). |
Show incoming impacts / | Shows the impact flow into the selected node. Nodes whose outage would affect the selected node are highlighted by dimming other connections. The arrows show the direction of impact. Also operates on multiple node selections (Show selection incoming impacts). |
Keep only impact flow | The nodes and relationships that are not highlighted are discarded from the visualization. |
Clear impact display | Clears the highlighting to show the rest of the visualization, |
Expand collection | A collection is an automatically created group of closely related items. Expand collection expands the selected collection so that the individual nodes are visible in the view. The nodes from the expanded collection are highlighted. You can see what is contained in the collection using Preview collection. |
Collapse back into collection | Collapses the nodes from an expanded collection back into the collection. Available when right-clicking a node that was expanded from a collection. |
Hide highlighting of collection | Hides the highlighting of the named expanded collection. |
Hide all highlighting | Hides all highlighting that shows the nodes from an expanded collection. |
Remove link | Deletes the selected link. Available when you right-click a link between two nodes. |
Impact flow
The show impact flow controls enable you to visualize the root causes of outages and understand outage chains by highlighting the impact flow into or from a selected node. The following sequence of screenshots demonstrates the impact flow controls.
Description | Example | |
---|---|---|
1 | A visualization. | |
2 | Select a node | |
3 | Right click and select Show selection impact flow. | |
4 | The visualization now shows upstream and downstream impacts. | |
5 | Right click and select Show selection outgoing impacts. | |
6 | The visualization now shows outgoing (downstream) impacts. | |
7 | Right click and select Show selection incoming impacts. | |
8 | The visualization now shows incoming (upstream) impacts. | |
9 | Right click and select Show selection impact flow. | |
10 | Right click and select Keep only impact flow. | |
11 | The other nodes and relationships are discarded from the visualization leaving only the upstream and downstream impacts. |
Keyboard Controls
The following keyboard controls are available when manipulating the visualizations:
Key | Description |
---|---|
+ = | Zoom in |
- | Zoom out |
Escape | In select mode, return to drag mode When viewing the context menu, close the menu When viewing a dialog, close the dialog |
Control-Z | Undo the previous action |
Control-Y | Redo the previous action |