This documentation supports BMC Helix AIOps till November 2021. To view other versions of the documentation, select a version from the Product version menu.

Ingesting data from BMC and third-party products

An organization with a huge IT infrastructure and global operations may have multiple monitoring tools that are used to monitor and manage the performance and health of its infrastructure environment. Managing multiple and independent third-party monitoring tools may impact coherent monitoring. 

BMC Helix Intelligent Integrations enables you to connect to various BMC and third-party products to get events, metrics, and topology data. 

As a tenant administrator, use BMC Helix Intelligent Integrations to configure the integrations with BMC and third-party products as explained in the following table:

Task

Action

Reference

1

Download and install connectors

2

Explore the available integrations

  1. Log on to BMC Helix Intelligent Integrations and click the Available integrations tab.
  2. Check the available integrations.

3

Configure integrations

4

Derive actionable insights

  • View key performance indicators and entities from all the integrated products on the Overview page of BMC Helix AIOps. The consolidated summary on the Overview page helps you to quickly visualize and assess the health of your infrastructure environment. For more information, see Monitoring-key-performance-indicators-and-entities.
  • Monitor services and determine the most likely causes of any issue in an infrastructure environment by correlating millions of monitoring data points and analyzing the relationship between infrastructure nodes and services. For more information, see:

  • Use a centralized event view to monitor and manage events, perform event operations, and filter events. Identify actionable events from a large volume of event data by processing events in various ways. For more information, see Monitoring events and reducing event noise.

 

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