BMC Helix Intelligent Automation 26.2

BMC Helix Intelligent Automationis an automation aggregator that enables organizations to connect with automation tools of their choice and define policies to trigger remediation actions. It acts as an automation broker for connecting with third-party automation tools, listens to the incoming events from data sources such as BMC Helix Operations Management and BMC Helix AIOps and enables creation of event-driven automation policies to remediate events.

Release notes and notices Updated 28 Apr 2026

Learn what’s new or changed for BMC Helix Intelligent Automation including new features, urgent issues, and documentation updates.

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Known and corrected issues

Support-information

Date	Summary	Title
April 24, 2026	Enhancements included in this release: Standardize event data by using source-to-target value mapping Forward events from one BMC Helix Operations Management instance to another	26.2 enhancements and patches
March 24, 2026	Enhancements included in this release: Use Automation Curator with Ops Swarmer in Microsoft Teams to triage and remediate IT infrastructure issues Improved handling of unresponsive HTTP and HTTPS requests to any third‑party automation tool or ITSM solution Control incident creation for close-open race conditions	26.1.02 enhancements and patches
February 27, 2026	Enhancements included in this release: View and execute Ansible job templates to remediate vulnerabilities in BMC Helix Automation Console	26.1.01 enhancements and patches
January 29, 2026	Enhancements included in this release: Automatically create or update incidents in third-party ITSM by using the Proactive Service Resolution solution Get help faster with DocuAssistant	26.1 enhancements and patches

Related release notes

The following links provide updates about the products that BMC Helix Intelligent Automation connects with:

Getting started See more	Viewing automation requests View the incoming requests for automations from BMC Helix AIOps. See more
	Viewing dashboards in BMC Helix Dashboards View the statistics about the successful and failed automation policy runs and top 10 automation policies in your environment. See more

Product trials	Communities	Knowledge Base	Videos
Connecting with automation tools Configure any connector from the available out-of-the-box connectors to be able to create automation policies. See more	Managing automation policies Create automation policies to automate any recurring tasks based on the events received from BMC Helix Operations Management or BMC Helix AIOps. See more	Configuring Proactive Service Resolution for TMF-compliant trouble tickets Configure the solution to automatically create TMF-compliant trouble tickets or incidents for critical events in the supported Trouble Ticket Management or IT Service Management systems. See more	Configuring the blackout policy solution Configure the solution to automatically create blackout policies in BMC Helix Operations Management based on a change request. See more
FAQ Find answers to the most frequently asked questions about BMC Helix Intelligent Automation. See more	Related documentation See the documentation of products related to BMC Helix Intelligent Automation. See more