23.2 enhancements and patches
For updates and enhancements in the previous release and its patches, see Release-notes-and-notices.
BMC applies upgrades as described in BMC Helix Upgrade policy. BMC applies upgrades and patches during Maintenance windows.
23.2.02
Support for BMC Helix ITSM on-premises 20.02 for the Blackout Policy solution
You can configure the Blackout Policy solution for BMC Helix ITSM on-premises version 20.02.
For more information about the supported versions, see System-requirements. For information about the solution, see Enabling-the-solution-for-blackout-policies.
Support for date and time function in Proactive Service Resolution
You can select Date&Time as a function while applying field transformation in Proactive Service Resolution. This function is helpful if the date and time format in the event does not match the format in the incident management system.
For more information, see Enabling-Proactive-Service-Resolution.
Support for events with reconciliation service ID for creating incidents by using Proactive Service Resolution
If you use Reconciliation ID or Service Reconciliation ID to enrich events, you can update the field mappings while configuring the solution. L1, L2, and L3 incidents get created automatically based on the event details.
For more information, see Configuring-Proactive-Service-Resolution-for-incidents.
Access self-help resources with in-app help
In-app help is available from a floating widget at the bottom of every screen. Click the self-help widget to access a product tour, interactive guides, instructions for setting up and going live, and more. In addition, you can continue to find answers to your questions in the online documentation or in our YouTube playlist.
23.2.01
Support for BMC Helix ITSM on-premises 20.02 for Proactive Service Resolution
You can configure Proactive Service Resolution for BMC Helix ITSM on-premises version 20.02.
While using this version, the solution only supports Level 1 (L1): Event-based service resolution and Level 2 (L2): Infrastructure-based service resolution.
For more information about supported versions, see System-requirements. For more information about Proactive Service Resolution, see Configuring-Proactive-Service-Resolution-for-incidents.
Automated incident creation supported for ServiceNow application
Use Proactive Service Resolution to automate the process of creating incidents for critical events in the ServiceNow Incident Management application.
Based on the configuration, an incident is created in ServiceNow Incident Management for critical events generated in BMC Helix Operations Management and an information event is generated in BMC Helix Operations Management automatically. Every time the incident is updated, the information event gets updated and informs operators about the current status. For ServiceNow, the solution only supports creating Level 1 (only incident) and Level 2 (incident with the associated configuration item) incidents.
For more information, see Configuring-Proactive-Service-Resolution-for-incidents.
23.2
Learn about the new features and enhancements in this release in the following video (2:08):
Support for additional operating systems for on-premises connectors
You can configure on-premises connectors on the following operating systems:
- Microsoft Windows Server 2022 Enterprise
- Microsoft Windows Server 2019 Enterprise
For more information, see System-requirements.
User experience improvements
The following improvements are made to the product to enhance your overall product experience.
Improved experience while accessing the console
Error messages, such as 401 Unauthorized, or HTTP failure response, no longer appear when you log out and log back in to the BMC Helix Intelligent Automation console via BMC Helix Portal.
Automation policy improvement
Information messages added on the UI inform you about the impact of clearing the Generate Information Event on execution check box while creating automation policies. This helps you to decide whether you want to generate information events or skip them to reduce event noise.
For more information, see Creating-automation-policies.
Proactive Service Resolution improvement
You can specify multiple same values while using any Custom field mappings in the Proactive Service Resolution solution. This allows you to add conditions in the solution that match your requirement.
For more information, see Configuring-Proactive-Service-Resolution-for-incidents and Configuring-Proactive-Service-Resolution-for-TMF-compliant-trouble-tickets.
