Connecting with BMC Helix for CSP

To configure the solution

1. On the BMC Helix Intelligent Automation console, click Solutions > Proactive Service Resolutions with BMC Helix for CSP and click Configure. 
2. Enter the URL and the port number where your BMC Helix for CSP is available. 

3. Enter the username and password for BMC Helix for CSP and save changes. 
   If the connector is configured successfully, the Integration is Enabled message appears. Consult the following table to understand the artifacts that get created with this step: 

   Artifact name	Type	Available in product
   BMC Helix for CSP	Connector	BMC Helix Intelligent Automation
   Create or Update Trouble Ticket Template	Automation Policy	BMC Helix Intelligent Automation
   Create an Information Event Template	Automation Policy	BMC Helix Intelligent Automation
   Predefined Policy for Incident For more information, see Out-of-the-box event policies and templates	Event policy	BMC Helix Operations Management

   The following MP4 shows the artifacts created in BMC Helix Intelligent Automation:
   

To view or delete the integration

1. On the BMC Helix Intelligent Automation console, click Solutions > Proactive Service Resolutions with BMC Helix for CSP  and click View.
   You can view the connection details such as the endpoint URL for the target application, but not the credentials for the integration.
2. To delete the integration, click Delete.
   On the warning message that appears, click Yes.
   When you delete the integration, only the automation policy templates and the BMC Helix for CSP connector are deleted. Automation policies that use the templates stop working. 

Where to go from here

After enabling the solution, you can copy a template and create a policy to create and update trouble tickets in BMC Helix for CSP. See Creating-a-policy-for-trouble-tickets-in-BMC-Helix-CSP.