Using
This section describes the Self Service Portal and how to use the BMC Virtual Chat product to engage in a chat session with a self-service user. It also describes how to use chat session tools and collaborate with other agents to resolve customer issues.
The following topics are provided:
| User | Topic | Description |
|---|---|---|
| Client or customer | Provides the following information:
| |
| Support agent | Describes how to log in to and use the Support Agent Console: | |
| IT help desk manager | Describes how to log in to and use the Support Agent Console:
IT help desk managers also set schedules, configure support queues, analyze reports, and perform other tasks described in Administering. |
Related topics
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