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BMC Virtual Chat 9.1 Using

Using the Support Agent Console

Support agents use the Support Agent Console to chat with self-service users to resolve their issues. This section contains instructions for using the Support Agent Console in BMC Virtual Chat.

This section includes the following topics:

The following video (9:55) walks you through an interaction between an end user (using the Self Service Portal) and live agent (using the Support Agent Console) in BMC Virtual Chat 9.1.

 https://youtu.be/3c0eq8vwM5A

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Last modified by Aaditi Lakade on May 30, 2016
support_agents support_agent_console using reference videos

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Using the Self Service Portal
Logging in to the Support Agent Console
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