Using the Business Manager Console

The Business Manager Console is used to manage user requests. In this console, you can monitor the current open and late requests, run request reports, and examine request trends. The top part of the console enables you to specify search criteria, and the Search Results table shows requests in different states, for example, Pending Approval, based on your query.

To access the Business Manager Console, you must have Business Manager permission. For more information, see Roles and permission groups in BMC Service Request Management.

After you perform your search, the results appear in the Search Results table. When you select a request, an abbreviated list of details appears in the Request Summary. If the list of requests is long, it is paginated. You can select a page number from the Page drop-down list to view requests on that page.

You can also use the following Search Criteria filters at the top of the console to filter the requests that you want to see:

Search Criteria filter	Description
Region	Region affected by request (for example, North America)
Site Group	Site group affected by request (for example, Northwest)
Site	Site affected by request (for example, Seattle)
Status	State of request (for example, Draft or In Progress)
Category 1	Top-level category of request (for example, Software)
Category 2	Second-tier category (for example, Browser)
Category 3	Third-tier category (for example, Microsoft Internet Explorer)
Search button	Performs a search after you define your criteria
Clear button	Removes all search criteria
Default button	Resets search criteria to their default settings

The following topics provide more information about using the Business Manager Console:

Using the Business Manager Console

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