This documentation applies to the 8.1 version of Service Request Management, which is in "End of Version Support." You will not be able to leave comments.

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Using the Business Manager Console

The Business Manager Console is used to manage user requests. In this console, you can monitor the current open and late requests, run request reports, and examine request trends. The top part of the console enables you to specify search criteria, and the Search Results table shows requests in different states, for example, Pending Approval, based on your query.

To access the Business Manager Console, you must have Business Manager permission. For more information, see Roles and permission groups in BMC Service Request Management.

After you perform your search, the results appear in the Search Results table. When you select a request, an abbreviated list of details appears in the Request Summary. If the list of requests is long, it is paginated. You can select a page number from the Page drop-down list to view requests on that page.

You can also use the following Search Criteria filters at the top of the console to filter the requests that you want to see:

Search Criteria filter



Region affected by request (for example, North America)

Site Group

Site group affected by request (for example, Northwest)


Site affected by request (for example, Seattle)


State of request (for example, Draft or In Progress)

Category 1

Top-level category of request (for example, Software)

Category 2

Second-tier category (for example, Browser)

Category 3

Third-tier category (for example, Microsoft Internet Explorer)

Search button

Performs a search after you define your criteria

Clear button

Removes all search criteria

Default button

Resets search criteria to their default settings

The following topics provide more information about using the Business Manager Console:

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.