This documentation applies to the 8.1 version of Service Request Management, which is in "End of Version Support." You will not be able to leave comments.

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Viewing status overview information

The Business Manager Console uses flashboards to provide important data points and key metrics as charts. They provide an overview of the current state of all requests as percentages. You can use them to monitor requests to make sure your organization is meeting its identified goals.

To view status overview information

  1. From the Business Manager Console, select one of the following options from the Chart list:
    • Open Requests shows all open requests.
    • Late Requests By Category shows all late requests by their Category 1 level.
      These charts provide key metrics associated with requests occurring in the organization.
  2. (Optional) Set the Apply search criteria? option to Yes.
    When you select this option, the values entered into the Search Criteria fields that qualify the data shown in the search results are also be applied to the charts displayed in the flashboard.

    Note

    The values that you enter can cause the chart to show no data in the flashboard. For example, if you query the requests that are closed, but the chart shows open requests, the search returns no rows.

  3. Place your mouse pointer over the bar chart in a flashboard.
    When you place your mouse pointer over one of the bars in the bar chart, a tooltip appears. The tooltip displays information about the graph (for example, the number of requests that are in the Planning state).
  4. Click the graph to view the requests.
    The request form opens in Edit mode, showing the records that are in the Initiated state. You can scroll through these records and modify them as needed.

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

Comments

  1. Terje Moglestue

    ITSM 7.604 SP2

    I am looking onto the 'Late Request' functionality on the Business Management Console and I am struggling to see how this could work. On SRM:Request field 'Required Data / 1000001183 is a date and time field. Searching on late request you set '1000001183' <= $TIMESTAMP$. On paper it sound OK, but it is not working.

    For Incindent HPD:Help Desk, you are not setting the Required Date field. You will therefore never have late requests for incidents. For Incidents it is not clear what is going to set the Required Date field. Should it be set based on the SLA? Is it a manual requested data given by the requester? 

    Something is not correct.

    Jun 25, 2014 06:00
  2. Catherine Siderine

    Hi Terje,

    Thanks for your comment. I'm looking into this, but in the meantime, have you researched your question in BMC Communities? Other community members might have information about this subject.

    Regards,

    Cathy

    Jun 25, 2014 04:34