This documentation applies to the 8.1 version of Service Request Management, which is in "End of Version Support." You will not be able to leave comments.

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This space contains information about the BMC Service Request Management 8.1 release, which is part of the BMC Remedy IT Service Management Suite 8.1 release.

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About BMC Service Request Management 8.1

The BMC Service Request Management application enables an IT department and other business departments to easily define available services, publish those services in a service catalog, and automate fulfillment of those services for the user community, enabling users to help themselves.

BMC Service Request Management runs on the BMC Remedy Action Request System (BMC Remedy AR System) platform and consumes data from the BMC Atrium Configuration Management Database (BMC Atrium CMDB).

BMC Service Request Management works with other applications, such as BMC Incident Management and BMC Change Management, to resolve user requests. BMC Service Request Management manages the entire process, from submission to completion.

Where to start

In the following list, click the link related to your role to learn more about how to proceed with this product:

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.


  1. Nilaja Mangum-goins

    The pdf link does not work

    Jul 29, 2014 05:48
    1. Catherine Siderine

      Thanks, Nilaja.

      I republished the page and it seems to be working now. Please try again and let me know if you have any trouble.



      Jul 29, 2014 06:45