This space contains information about the BMC Service Request Management 8.1 release, which is part of the BMC Remedy IT Service Management Suite 8.1 release.
- Service Pack 2 for version 8.1.00: 8.1.02
- Service pack 1 for version 8.1.00: 8.1.01
- New features in release 8.1.0
- Known and corrected issues
- Key concepts
- Creating services and Guidelines for designing services
About BMC Service Request Management 8.1
The BMC Service Request Management application enables an IT department and other business departments to easily define available services, publish those services in a service catalog, and automate fulfillment of those services for the user community, enabling users to help themselves.
BMC Service Request Management runs on the BMC Remedy Action Request System (BMC Remedy AR System) platform and consumes data from the BMC Atrium Configuration Management Database (BMC Atrium CMDB).
BMC Service Request Management works with other applications, such as BMC Incident Management and BMC Change Management, to resolve user requests. BMC Service Request Management manages the entire process, from submission to completion.
Where to start
In the following list, click the link related to your role to learn more about how to proceed with this product: