This documentation applies to the 8.1 version of Service Request Management, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.

Viewing request details in the Business Manager Console

You can view the details of your outstanding requests in the Business Manager Console.

To view request details

  1. In the Business Manager Console, use the Search Criteria filters to search for requests.
  2. Select a request from the search results.
    The Request Summary displays high-level information about the request (for example, the service coordinator, the submit date, any price associated with the request, and so on).
  3. Click Request Details.
    On the Details tab, you can view information about the request, for example, the request ID, status, submit and required dates, and so on. The Activity Log panel on the right shows comments entered by the user and fulfillment workers.
    • To view the provided information from the requester, click the Additional Details tab.
    • To view the processes behind the request and the fulfillment details, click the Process View tab.


      Depending on your permissions and the definition of the request, you might not see Process View tab. For more information, see Viewing PDTs in the Visual Process Editor.

  4. (Optional) Add notes and attach a file to the log.

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.